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OPT8241-CDK-EVM: FW Upload on OPT8241-CDK-EVM

Part Number: OPT8241-CDK-EVM

Dear Tier


My cusotmer is evaluating OPT8241-EVM B/D.

It works well at first, but she faced the EVB is not working properly 2 days later.

So she downloaded the followings into EEPROM to fix it.

1. FW Upload Filename : OPT9221_0v23.tip

2. How to upload
  1) Run Voxelviewr after connecting USB
  2) Run EEPROM Programmer on the file of menu.

3. Error Message after running EEPROM Programmer.
  1) Fig. 1 is showing "TintinEEPROMDownloader" during downloading process.
  2) Fig. 2 is showing "Fail to start streaming" when click the

 
My question is
  1) Is it properly downloaded into EEPROM? I thinks it is not dlwonloaded as the LOG informed.
  2) If not, how to fix this issue? is it Hardware failure or any other missing point when uploading?

I hope your support.
Thanks.

[FIG.1]

[FIG.2]