IWR1642BOOST：Iwr1642 - hardware power

user5309595

Part Number: IWR1642BOOST
Other Parts Discussed in Thread: IWR1642,

Hi all

Iwr1642 seems to be broken, it will not be powered now, it seems that there is a problem with the power supply.

If want to repair, who should I look for, I have just bought it for less than 3 months. Is it still in the warranty period?
Who is the corresponding window?

Iwr1642 plugged in the power, 5V lights have been flashing, so that there should be power on? Should there be a problem with the settings? Need to reset?

Thank you

over 7 years ago

0 Akash Gondalia over 7 years ago

TI__Guru 50240 points

Hi Mason,

It does appear your board is malfunctioning but this forum is solely for technical support. For warranty information I'd recommend contacting TI's Sales Support here: www.ti.com/.../webform.tsp

Cheers,
Akash

0 user5309595 over 7 years ago in reply to Akash Gondalia

Expert 1340 points

The 5V lamp has been flashing all the time, so it means there is no power?

0 user5309595 over 7 years ago in reply to user5309595

Expert 1340 points

What caused the failure?

0 Akash Gondalia over 7 years ago in reply to user5309595

TI__Guru 50240 points

Hello Mason,

Flashing LED is not at all expected behavior and likely indicates malfunction. It is very difficult to provide an explanation without more information from you.

Cheers,
Akash

0 user5309595 over 7 years ago in reply to Akash Gondalia

Expert 1340 points

Originally there were about 3-4 bright, I forgot a few lights, yesterday was okay, today suddenly it is not bright, look carefully at only 5V lights weak light flashing, voltage and current problems?

0 Akash Gondalia over 7 years ago in reply to user5309595

TI__Guru 50240 points

It is likely. It could also be a problem with your power supply.

Akash

0 user5309595 over 7 years ago in reply to Akash Gondalia

Expert 1340 points

OK. Now it is determined to be a fault? Then I have to send it for repair.

0 Akash Gondalia over 7 years ago in reply to user5309595

TI__Guru 50240 points

I do not have enough information to comment on this. I don't know what you have done with your board or if any modifications have been made. I'll need more information to provide a more conclusive response.

Cheers,
Akash

0 user5309595 over 7 years ago in reply to Akash Gondalia

Expert 1340 points

SORRY, I just want to determine if the current situation is faulty? According to my description, this situation is faulty, right?
Or are some settings changed?

If it is, I want to hurry and repair, so I can restore the original situation and do the things in the original plan.

0 Akash Gondalia over 7 years ago in reply to user5309595

TI__Guru 50240 points

Hi Mason,

Yes I believe your board is faulty and I would look into having it repaired.

Cheers,
Akash

0 user5309595 over 7 years ago in reply to Akash Gondalia

Expert 1340 points

OK.Thank you. I have written your repair request according to your instructions TI's Sales Support: www.ti.com/.../webform.tsp

TKS

0 user5309595 over 7 years ago in reply to user5309595

Expert 1340 points

I have called your product customer service department today and responded that the product has no warranty if it has been 3 months.
I have not provided repair service because I have also purchased it for more than 3 months, so I can only buy it again.

If this is the case, I would like to ask what is the cause of the failure, I must know the reason, so that I can prevent the failure after purchasing an iwr1642boost.

I should provide you with specific information to let you know the cause of the possible failure.

Thank you

Sensors

Sensors forum

IWR1642BOOST：Iwr1642 - hardware power