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TDC1000-GASEVM: communication error

Adrian Ymeraj
Expert 3810 points

Part Number: TDC1000-GASEVM

Dear Team,

my customer has been trying to communicate with the TDC1000-GASEVM but an error message appears.I'll attach screenshot of the error message.

How should I proceed?

Thanks and best regards,

AY

  • 0
    TI__Genius 11015 points
    Hello Adrian,

    Please download the GUI again, un-zip the files and run the .exe file as admin. This should install the GUI without any issues.
  • 0 in reply to Bharat Aravamudhan
    TI__Expert 3810 points

    Hello Bharat,

    the problem still persists. He's been trying to install the GUI on WIN10 (as administrator) but without success.

    Other things tried are:

    1) As recommended,he downloaded the latest GUI (snac064f) again and reinstalled -  KO

    2) Uninstalled and reinstalled in WIN7 in compatibility mode - KO

    3) Downloaded and reinstalled various versions of LabView RuTimeEngine (2018/2017/2010 - the same compiled in the GUI)

    then reinstalled GUI -  KO

    The message that every time pops up is:

    Do you have any further thoughts?

    Thank you and best regards,

    AY

  • 0 in reply to Adrian Ymeraj
    TI__Genius 11015 points
    AY,

    Try to check if you have the latest .NET installed in your system. I have .NET v4.0 & v3.5 installed and the GUI does work properly.

    If that does not work, please try to reinstall LabView.