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AWR1642BOOST: Getting error codes while installing mmWave Demo Visualizer

Francois Charlot
Mastermind 28057 points
Part Number: AWR1642BOOST

Hello,

My customer gets some error codes while installing the mmWave Demo Visualizer v3.1.0 on a Win10 machine as administrator. Please see the end of the log below, starting with the first error code. Please advise. Thank you.


Best regards,
François.

Executing C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/deskdb/content/TICloudAgent/win/install_drivers.bat
Script exit code: 0

Script output:
 

Script stderr:
 

Executing C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/TICloudAgentHostApp/drivers/EZ430UART_64.bat
Script exit code: 256

Script output:
 
C:\Users\masked\guicomposer\runtime\gcruntime.v7\win32\TICloudAgentHostApp\drivers>dpinst_64_eng.exe /path EZ430UART /SW /SA

Script stderr:
 Program ended with an error exit code

Error running C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/TICloudAgentHostApp/drivers/EZ430UART_64.bat : Program ended with an error exit code
Executing C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/TICloudAgentHostApp/drivers/xds110_drivers_64.bat
Script exit code: 1280

Script output:
 
C:\Users\masked\guicomposer\runtime\gcruntime.v7\win32\TICloudAgentHostApp\drivers>dpinst_64_eng.exe /path xds110_drivers /SW /SA

Script stderr:
 Program ended with an error exit code

Error running C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/TICloudAgentHostApp/drivers/xds110_drivers_64.bat : Program ended with an error exit code
Executing C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/TICloudAgentHostApp/drivers/USB_CDC_64.bat
Script exit code: 256

Script output:
 
C:\Users\masked\guicomposer\runtime\gcruntime.v7\win32\TICloudAgentHostApp\drivers>dpinst_64_eng.exe /SW /SA /path USB_CDC

Script stderr:
 Program ended with an error exit code

Error running C:\Users\masked\guicomposer\runtime\gcruntime.v7/win32/TICloudAgentHostApp/drivers/USB_CDC_64.bat : Program ended with an error exit code

  • 0
    TI__Guru 69960 points
    Hi Francois,
    Has customer made sure that offline visualizer installer executed under admin privileges?
    And are they able to run online visualizer on the same PC?

    Regards,
    Jitendra
  • 0 in reply to Jitendra Gupta
    Prodigy 185 points
    Hello,

    This is Tarek from Valeo.

    Has customer made sure that offline visualizer installer executed under admin privileges?
    Yes
    Are they able to run online visualizer on the same PC?
    No because the USB was not recognized although the drivers are well installed and the Eval boar was connected.

    Note: I am trying to run the 1843AoP eval board
  • 0 in reply to Jitendra Gupta
    Prodigy 185 points

    Hello,

    About the 2nd question, I installed the TICloudAgent Bridge. See attached photo.

    Nevertheless, each time I want to select the USB port a message saying that the Agent is not installed and ask to install it. 

    Tank you for your feedback 

     

  • 0 in reply to Tarek KASMIEH
    TI__Guru 69960 points
    Hi,
    Could you confirm about following points wrt Online visualizer (dev.ti.com/.../)
    1. When board is connected, are you able to see two COM ports enumerated in the device manager? USB cable should be connected close to USB which is closed to Silicon on the board (board has two USB connectors on it)
    2. While using online Visualizer, have you installed the 'TICloudAgent Bridge' extension in the Google Chrome browser? Make sure about the latest version of this extension.
    3. If above two points is YES, then while you open the visualizer, to get the COM port listed, you need to go to 'Options' menu and on pop-up press 'REFRESH' to get the list of COM ports.

    Regards,
    Jitendra
  • 0 in reply to Jitendra Gupta
    Prodigy 185 points

    Hi

    1- Yes I see the 2 COM ports and the USB is connected next to the silicon.

    2- Yes the 'TICloudAgent Bridge is installed in the chrome browser. I took the version proposed by the visualizer (ticloudagent__2).

    3- I did refresh many time with out success!!

    See image below.

    Please advice

  • 0 in reply to Tarek KASMIEH
    TI__Mastermind 28057 points
    Hi Jitendra,

    The customer could solve the issue by uninstalling and reinstalling the software. This still happens! Thank you for your support.


    Best regards,
    François.