• State TI Thinks Resolved
  • Locked Locked
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 30 subscribers
  • Views 334 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

PGA300: Error 5000

Amy Luo
Expert 6895 points
Part Number: PGA300

Hi Team,

It has been normal for customers to use PGA300 before. But today there is an error as shown below. Customers power off, restart and reconnect has been tried many times, which cannot be solved. What may be the reason?

Error 5000 occurred at Notifier Timed Out

Device GUI....This error code is undefined.....

Regards,

Amy

  • 0
    TI__Mastermind 31655 points

    Hi Amy,

    Have the jumper settings on the EVM been changed at any point between when the GUI was communicating, and now when it is not? What is the voltage being used to power the EVM? Is the customer trying to communicate with a PGA300 device inserted in the socket, or are they using the EVM for its OWI circuitry to communicate with an external PGA300 board?

    Assuming the jumpers are correct, as a first step I suggest reinstalling the Labview runtime engine.

    Regards,

  • 0 in reply to Scott Cummins
    TI__Expert 6895 points

    Scott,

    Thank you very much for your reply.

    Customer still have problems after reinstalling the labview. The voltage supplied to the EVM is 10V.

    Customers are using oscilloscopes to measure OUT pin waveform when they find that it can not work, before it was normal work.

    The problem now is that the EVM board OWI Activation has been failing.

    Regards,

    Amy

  • 0 in reply to Amy Luo
    TI__Mastermind 31655 points

    Hi Amy,


    Can the customer provide any OWI scope captures? I would like to see the OWI signal at pin 5, as well as the OWI_TX signal when they are attempting to activate OWI.

    What baud rate are they using, and have they adjusted any of the OWI configuration settings?

    Regards,