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PGA411Q1EVM: EVM GUI: PGA41x-Q1 Device Not Available

Part Number: PGA411Q1EVM

Team,

my customer is currently evaluating this device, but they have issues with EVM GUI.
They followed the quick start guide.

Connection status says it is connected, but the device is not available.
(PGA41x-Q1 Device: Not Available)

They are measuring 10kHz on the output.

Thanks