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FDC1004EVM: FDC1004EVM

Ronald Berliner
Prodigy 70 points
Part Number: FDC1004EVM

Hello again:

I am still struggling with the FDC1004EVM on my Win7 laptop.

The FDC1004EVM board works fine on my Win10 laptop and connects to the Sensing Solutions GUI. On Win 10 I am running V1.10.0

On ,my 64 bit Win7 laptop, I am also running V 1.10.0 of the GUI. 

The Win7 machine is wholly up to date with Windows Update. 

The FDC1004EVM displays a green LED light when connected to the USB Port. I notice that when the drivers are not installed, the light is red. The DeviceManager displays the EVM as a COM port and insists that the device is working normally.

I installed the Sensing Solutions GUI "As Administrator" and I have run it "As Administrator".

The symptom is the GUI shows "Not Connected" in the lower left hand corner of the screen and the program will not communicate with it.

Can you help me diagnose the problem?

Is there any keyboard ASCII command that I can send to the device using RealTerm, putty or TeraTerm that will help resolve this mystery.

Can the GUI be started from a command window with options to help debug the problem

Is there a linux version of the program that I could try with Ubuntu?

Thank you in advance for your help.

  • 0
    TI__Genius 17440 points

    Hi Ronald, 

    Because this is a duplicate thread, I will close the other thread and we can continue debugging your problem here.

    The FDC1004EVM should show up as a COM port labeled "EVM," so it doesn't sound like you're having driver issues. Can you try uninstalling and reinstalling the GUI? If that doesn't help, try running it in Windows Compatibility Mode (see here: https://e2e.ti.com/support/sensors/f/1023/t/680907).

    Best Regards,

  • 0 in reply to Kristin Jones93
    Prodigy 70 points

    Dear Kristin:

    That did it.

    I had already installed/reinstalled the GUI several times without result. Opening the Windows Compatibility tab in the Properties for the GUI, I checked the box (it was greyed out) and selected Win7 compatibility and it worked. 

    Who would have guessed that you needed to set Win7 compatibility for a Win7 machine!'

    '

    Thank you for your help. I have made a sensor pad and can now begin to calibrate it.

    Ron