OPT3101-SDK: How to download "OPT3101 SDK v0.9.1" and "OPT3101 Configurator Tool v0.9.1"

Hi Kato-san,

Both of these were updated online and should be the only version available now. Could you share a screenshot of the issue you are getting?

Best,

Alex

Hi Alex-san,

Thank you for your prompt reply.

Could you please double-check the following screenshot ?
This issue occurs both of IE11 and Google Chrome.

Best regards,
Kato

Hi Alex-san,

Sorry for rushin you but please let me know if you have any updates on this issue.

Best regards,
Kato

Hi Kato-san,

Yes that is the correct selection. I did the same to test when I saw your question and was able to download okay. Can you send a screenshot of the error? I don't see an error on that screen. What happens when you click submit?

Best,

Alex

Hi Alex-san,

Unfortunately, the above screen shot is still displayed without any errors even if I click submit.
Is this a issue that depends on the PC settings ?

Best regards,
Kato

Hi Kato-san,

This is strange and should not happen. Can you try with a different web browser or PC to test?

Best,

Alex

Hi Alex-san,

Thank you for your response.

I can't make a request on my PC, so I will try with PC which my colleague uses.

Best regards,
Kato

Hi Kato-san,

I wanted to follow up with you. How was the test on your colleague's computer?

Best,

Alex

Hi Alex-san,

I tried this with other windows 7 pc. Unfortunately, I cannot access.
So, the cause seems to be dependent on my myTI account.
Could you please tell me how to resolve ?

Best regards,
Kato

Hi Alex-san,

I could submit when trying to request TLV320ADC3140 plug-in for PPC3 platform.
I don't know that reason why I cannot submit for OPT3101-SDK.

PPC
http://www.ti.com/tool/PUREPATHCONSOLE

Best regards,
Kato

Hi Alex-san,

The same symptom occurs with a colleague's account. So, the software such as OPT3101-SDK can be downloaded it if a new myTI account is created.
We don't seem to be able to resolve this issue.

Best regards,
Kato

Hi Kato-san,

I have opened a case at http://www.ti.com/supportform for this

You can also open one yourself and put my email in the CC field. That way if they have any questions you can help provide details and I can also track it from my end.

Best,

Alex

Hi Alex-san,

Thank you for the information.

Unfortunately, there is no item to add Cc in the support forum.

Best regards,
Kato

Hi Alex-san,

I just created a case, so I will wait for the support team response.

Best regards,
Kato

Hi Alex-san,

I haven't obtained any updates from the support forum and this issue hasn't been resolved yet.
So, could you please give me your advice about it ?

Best regards,
Kato

Hi Alex-san,

Thank you for your strong support.

I just sent my comment via an email, so please check it.

Best regards,
Kato