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PGA300EVM-034: PGA300 GUI

ibrahim Toy
Intellectual 305 points

Part Number: PGA300EVM-034

Hi,

I've got a start up problem about PGA300 GUI Software. 
The screen remains stuck, the program does not open.

  • 0
    TI__Mastermind 31655 points

    Hello Ibrahim,

    What operating system are you running this on? Have you used any other PGA GUIs in the past successfully (PGA900, PGA305)? Did you install the NI Labview Runtime Engine?


    Regards,

  • 0 in reply to Scott Cummins
    Intellectual 305 points

    Hello Scott,

    My operating system is Windows10. I don't use other PGA GUIs but I know they. I installled the NI Labview Runtime Engine.

    Best Regards,

  • 0 in reply to ibrahim Toy
    TI__Mastermind 31655 points

    Hello Ibrahim

    There may be a problem with the PGA300.ini file that was created during the installation process, or possibly there was no initialization file installed for some reason (maybe folder permissions).

    Please go to the following directory: C:\Users\Public\Documents\Texas Instruments\PGA300

    In it there should be a PGA300.ini file. If there is, rename that file to something else. When you run the GUI again it should hopefully create a new .ini file.

    If that directory does not exist, you may have some folder permissions preventing the installation from completing that portion of the process. I would make sure write access is enabled for all users and try the GUI installation again.

    Regards,