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IWR6843: issue of 3D people count in toolbox 4.2.1

Part Number: IWR6843

Hello, i am evaluting IWR6843 module from Jorjin, MT5B9S-01-DTS. when trying 3D people count in toolbox 4.2.1, only cloud points seen in visulizer and cannot see any tracking box.  ISK_6m_default.cfg used for chirp config. anything wrong for my operation? thanks.