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AWR2243BOOST: mmWave studio for AWR2243 - TI customer support is not responding

Part Number: AWR2243BOOST
Other Parts Discussed in Thread: MMWAVE-STUDIO, AWR2243

For my AWR2243+DAC100EVM boards, I believe I need version 3.00.00 (2nd generation) of the mmWave-Studio, however an approval is needed. My request to get a copy of mmWave Studio is still pending after 5 days now. Customer service center mentions an approval is not guaranteed! I don't understand that. can't believe they sell hardware without a compatible software. I need software to drive my boards, right? 

Any experience on this?