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AWR1843BOOST: Can't load image into AWR1843BOOST ES2.0 by uniflash

Part Number: AWR1843BOOST
Other Parts Discussed in Thread: UNIFLASH

I set SOP jumpers into flash programing mode and check the port number is user port(COM4),

but when I loaded SDK 3.03.00.03 demo image into AWR1843BOOST ES2.0 by uniflash, I got this:

I switch to debug mode and run mmwave studio 2.0,

it shows that device number is 0, RS232 isn't connected,

and NERR LED in AWR1843BOOST turns on with red light.

But I can receive radar detection data in mmwave visualizer 3.2.1.

Power supply is 5.01V.

I tried these steps in both my destop pc and latop, both failed.

Here are other software version informations:

operating system: windows 10

uniflash: 5.1