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TMP117: I2C Problem

Genius 17325 points
Part Number: TMP117

Hello,

My customer is facing a problem in I2C communication of TMP117.

They made a prototype board with TMP117 and the I2C communication doesn't work at all.
Because they have TMP117 EVM, they tested with some different combinations.

1. TMP117EVM Master board -- TMP117EVM Slave board
2. TMP117EVM Master board -- TMP117 in their prototype board
3. Master side in their prototype board -- TMP117 EVM salve board
4. Master side in their prototype board -- TMP117 in their prototype baord

1, 2 and 3 worked well, but only 4 doens't work.
TMP117 doens't send ACK signal at all. 

I want to send the waveform in separate E-mail. Could you please assign anyone?

Regards,
Oba