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AWR6843ISK: Difficulty connecting to the sensor to run the onboard demo

Part Number: AWR6843ISK

Hello all,

We just received this EVM and we are trying to run the pre-loaded demo using the cloud-based visualizer.  When we try to connect the sensor, it is detecting the following serial ports through USB:

And the visualizer is not able to connect to the board to see the output data.  When I look at the User Guide, it seems like there are different serial ports to be expected: 

I have a few questions here:

1. Are the ports being recognized on my machine correct and if so, which one is for commands and which one for data?

2. How can I successfully connect to the cloud based visualizer? Do I need to load a demo onto the board, or should it run with a pre-loaded demo?

3. What ports do I need to use to flash a new demo to the board?

Thanks in advance for your help!