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AWR1443BOOST: TI Cloud Agent Launch Failure: Unknown Error

Joy Au
Prodigy 70 points
Part Number: AWR1443BOOST

Hi, 

I am hoping to use the TI Cloud Visualizer in Firefox as I cannot use Chrome. I tried to install the TI Cloud Agent with admin rights in my non-admin Windows account. It gave me the "Windows cannot access ... path" error the first time, but when I moved the installer application to my Admin account and installed it worked. I tried to install it in my own Windows account path "C:/users/my account/...". And it seems to work as I can see the TI Cloud Agent software in the list of installed programs in Windows Settings. 

However, when I open up the Cloud Visualizer the following shows: 

I have tried all the troubleshooting suggestions from the TI Cloud Agent FAQ including changing the 8dot3 settings etc.

Does anyone know what is the problem? 

Thanks