IWR6843ISK-ODS: Could not launch TI Cloud Agent

Lari Karvinen

Part Number: IWR6843ISK-ODS
Other Parts Discussed in Thread: MMWAVEICBOOST,

Hi,

I've been trying to get the cloud agent working for a week now.

My setup:
HW: IWR6843ISK-ODS + MMWAVEICBOOST
OS: Win 10
Browser: Chrome
Privileges: Standard user + local admin

I'm trying to get the 68xx - High Accuracy Range Measurement lab working (https://dev.ti.com/tirex/explore/node?node=AOKFXTJ05qLZ2hdDXQ1E8Q__VLyFKFf__LATEST)

I have followed the instructions and flashed the device successfully but I'm unable to get the cloud agent working. Previously I got around this by downloading the visualizer for out of box demo but this visualizer seems to be unavailable for download.

I have the Cloud Agent installed at C:\Users\<MY USER>\TICloudAgent. It was installed for my standard user account using a local admin account.

My chrome installation has been updated to the latest version available (Version 87.0.4280.141 (Official Build) (64-bit)) and I have the TICloudAgent Bridge extension installed.

After the cloud agent initially failed to work, I also added the registry tweak suggested by the Cloud Agent Troubleshooting guide https://software-dl.ti.com/ccs/esd/documents/ti_cloud_agent.html#ti-cloud-agent-startup

Even after this, the Cloud Agent fails with the following error message:

I have also tried using Mozilla instead of Chrome, rebooting my system and disabling firewall with no luck.

At this point I have exhausted all my options, including internal IT support, and would very much appreciate some help on getting this to work.

Br,
Lari

over 4 years ago

0 Akash Gondalia over 4 years ago

TI__Guru 50240 points

Hi Lari

Can you confirm that you have set your TI Cloud Agent Bridge to allow it to read and change data on dev.ti.com?

Also do you have the same error when using the standard mmWave Demo Visualizer?

Regards,

0 Lari Karvinen over 4 years ago in reply to Akash Gondalia

Prodigy 150 points

Hi and thank you for your fast response!

Yes, the plugin should have adequate permissions:

And yes, the behavior is same with all TI online visualizers I have come across. (So far High accuracy demo and Demo visualizer)

Br,
Lari

0 Akash Gondalia over 4 years ago in reply to Lari Karvinen

TI__Guru 50240 points

Hi Lari

Can you confirm you have no firewall in place when this occurs?

Also is it possible for you to update your Chrome browser?

Regards,

0 Lari Karvinen over 4 years ago in reply to Akash Gondalia

Prodigy 150 points

Hi,

Yes, I have tested with both Windows 10 built-in firewall and our proprietary firewall turned off and it does not affect the issue.

Apologies for failing to mention, I have already updated chrome:

Br,

Lari

0 Akash Gondalia over 4 years ago in reply to Lari Karvinen

TI__Guru 50240 points

Hi Lari

Can you please post the contents of the com.ti.ticloudagent.json file found in above listed TICloudAgent Directory?

Regards,

0 Lari Karvinen over 4 years ago in reply to Akash Gondalia

Prodigy 150 points

Hi,

Certainly. Here is the json from the chrome folder

{
  "name": "com.ti.ticloudagent",
  "description": "TI Cloud Agent - To communicate with TI devices",
  "path": "C:\\Users\\larkar\\TICLOU~1/ticloudagent.bat",
  "type": "stdio",
  "allowed_origins": [
    "chrome-extension://pfillhniocmjcapelhjcianojmoidjdk/",
    "chrome-extension://dmgblliompgilineecgmkpofdoechinj/"
  ]
}

0 Akash Gondalia over 4 years ago in reply to Lari Karvinen

TI__Guru 50240 points

Hi Lari

Does the path section look consistent with your directory structure?

Regards,

0 Lari Karvinen over 4 years ago in reply to Akash Gondalia

Prodigy 150 points

Hi,

It is pretty much the same except that "TICLOU~1" stuff

JSON:

"path": "C:\\Users\\<MyUSER>\\TICLOU~1/ticloudagent.bat",

File system:

C:\Users\<MyUSER>\TICloudAgent\ticloudagent.bat

Are the shalshes in the json one supposed to be like that? I'm a bit out of my regular waters with this.

Br,
Lari

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IWR6843ISK-ODS: Could not launch TI Cloud Agent