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AWR1642BOOST: USB Serial Port – AR-DEVPACK issue

Part Number: AWR1642BOOST
Other Parts Discussed in Thread: AWR1642

Hi sir,

A customer have a inquiry below.

I’m using the AWR1642BOOST and the DCA1000 to capture raw data. Last week, I followed the DCA1000 training video step-by-step and everything worked fine. This is a screenshot I took last week.

 

 

Today, I wanted to work on my project so I was ready to set everything up like I did last week. I just had to plug the USB ports and the power. I followed the same steps as last week by going over the training video. The issue I have is about the AR DEVPACK. When I plug the AWR1642, it’s fine. But when I plug the DCA1000, this is what I see in the device’s manager.

 

 

I’ve been reading many forums regarding this issue but everything is up to date on my computer and the FTDI drivers are installed. I just don’t understand how a week ago, it worked super fine and today it doesn’t collaborate. If you could me,

Thank you for your valuable advice.