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TI Live Exchange 2021

David Subert
Prodigy 10 points

Dear to whom this may concern,

When attempting to register for the 2021 TI Live Exchange, I receive the following error:

"Error:

An unknown error has occurred. Please try to launch the show again."

https://www.ti.com/about-ti/events/ti-live-tech-exchange.html?HQS=corp-event-null-te21-bhp-pp-register-wwe

What is the best way to resolve this and register?  I've contacted TI through chat and submitted a support ticket 9 days ago with no response.

Thanks!

David Subert

  • TI__Guru 71516 points

    Hello David, 

    Apologies for the difficulties in getting this issue resolved.  However, E2E is for technical/engineering design issues. 

    Please provide the support ticket info you received and I will look into how this can be resolved.  

    Regards,

    ~Leonard 

  • in reply to LeonardEllis
    Prodigy 10 points

    Ticket number CS0684407

    Thanks for the help.  With the conference starting Monday, I would have expected TI to receive more requests like this.

  • in reply to LeonardEllis
    Prodigy 10 points

    Ticket number CS0684407

    Thanks for the help.  With the conference starting Monday, I would have expected TI to receive more requests like this.

  • in reply to David Subert
    TI__Guru 71516 points

    Thanks David, I will look into this.  

    Also, curious as to why you posted the Reply two times? 

    And, please verify that you had to Sign-In to your myTI account prior to submitting the registration request.  If not, please Sign-In to myTI, then check the registration process. 

    Thanks,

    ~Leonard  

  • in reply to LeonardEllis
    TI__Guru 71516 points

    Hi David,

      The department that runs the conference says they receive many similar requests, and the main reason for an error such as you received is that the user is not Sign-In to myTI. 

      So as previously suggested, please verify a valid Sign-In to myTI.  Also, recommend to clear the browser cache and cookies prior to SIgn-In.

    Let me know the results.  

    Regards,

    ~Leonard  

  • in reply to LeonardEllis
    Prodigy 10 points

    Thanks for help.

    I resolved the issues by creating a new TI account.  The existing TI account I had was roughly 15yrs old.  This account would allow complete TI site access, but not access to the TI Live Session.  Creating a new profile/account with a work email address (instead of personal) resolved the issue.