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Change Email address

Dear Support Forum team,

how can I change my Email address in the settings?



  • Hello Dieter,

    First clear browser cache/cookies.

    Be sure to follow the process described on the myTI FAQ page: 

    How to I change my email address?

    1. Log in with your old email address.
    2. Click Login & profile on the left hand side of the page.
    3. Type over your old email address (twice - also in the Confirm email address field).
    4. Save your changes by clicking the Save changes button at the bottom of the Edit profile page.
    5. Complete the email validation process to continue using your myTI account.

    You may experience a five-minute delay before TI can update your new email address to all necessary systems.