[FAQ] How do I attach a file to my post?

Need to attach a file to a Forum thread or post on E2E? Learn how using the steps below.

There are now two ways to add a file to your Forum post on E2E:

• Use a new drag and drop option (especially useful for attaching multiple files at once)
• Use an attach file option (for adding one file at a time). Both of these options involve using the Rich Text Editor

Drag and drop files from your hard drive

1. When replying use the "Insert Code, Attach Files and more..." (on the far right) in order to use the Rich Text Editor
   1. New Forum threads use the Rich Text Editor by default (except on mobile where this option isn't available)
      
      

1. With the Rich Text Editor now open and in edit mode, you will want to open your files folder (on Windows this would be documents view aka Windows Explorer)
2. Browse to the file on your hard drive that you want to upload
3. Select the file you want to upload and drag and drop
   1. Click and hold the mouse button on the file, moving it over the Rich Text Editor box (as shown below)
   2. You can also drag and drop multiple files (as needed)
      
      
      
      
      
4. Once you've dragged the file(s) into the Rich Text Editor a dialogue for upload status (from 0-100%) will appear
5. With the file(s) fully uploaded (displaying at 100%) it will update each file you've dragged and dropped to then display a large thumbnail image
   1. Note: This large thumbnail image will disappear once you push your post live and only display it as a text link

Drag and drop notes:

• If you are using Internet Explorer for your browser, some security settings may prevent files from being able to be dragged and dropped. In this event try an alternative browser like Chrome or Firefox
• Multiple files can be dragged and dropped at the same time
• When an unsupported file type (such as .exe, .rpt, or .csv) is dragged over, an error message is displayed and the file isn't pasted into the editor
• Depending on your browser .txt files might render the full text. As an alternative for text files you will want to use the below option for inserting through the Attach File option
  
  

Attach File - Additional option for attaching files

1. When replying use the "Use rich formatting option" (on the far right) in order to use the Rich Text Editor. New Forum threads use the Rich Text Editor by default (except on mobile where this option isn't available)
   
   
2. With the Rich Text Editor window now open. To attach an individual file you will need to click on the "Insert File" button to the immediate left of the Word button (Paste from Word)
   1. Be sure to place your cursor in your copy for your desired location for your the link to your attached file to then be located at
      
      
      
      
3. Under the "From" pull-down menu browse to "Computer (Upload)" to upload and attach a file from your hard drive (as shown below)
   
   
   
   
4. Browse to the file you want to upload and attach using the red "Browse" button
5. Once you have located the file, double-click to attach it (only one file can be uploaded using this option)
6. A green bar on the "File" line will fill in from left to right. Your file will be fully uploaded when the green text "Uploaded" appears on the right and then the file name is displayed in the preview pane below (shown in the example below)
   
   
   
7. With your file now uploaded, it's time to now attach it to your post. Click on the teal "Insert" button on the bottom left (as shown below)
   
   
   
8. It will now update your post to display the file you attached as a large thumbnail image. Note this large thumbnail image will disappear once you push your post live and only display it as a text link
   
   

Attach File - Notes

• Using this option you can only upload one file at a time. Repeat as needed to add in more files
• If you are using Internet Explorer some security settings might not allow you to upload and attach a file (you can try alternative browsers)

Bill Traynor
E2E SysAdmin/DevOps