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TS3DDR3812: TS3DDR3812RUAR~TI gold wire

SANDY CHIANG
Prodigy 50 points
Part Number: TS3DDR3812


Poor quality
Number: CS0273767
Contact: SANDY CHIANG

Product name TS3DDR3812RUAR~TI
Bad number: 1

Currently only use 557PCS to check all
Found 1PCS abnormal
Cause of abnormality: The gold wire is twisted and the function is abnormal

Short description: The gold wire of 1pcs product is twisted and the function is also abnormal

Please help analyze and report

  • 0
    TI__Mastermind 35648 points

    Sandy,

    Could you further explain what is the abnormal behavior you're experiencing?

    In the meantime, I've reached out to the quality engineer to help with this.

    Thanks,
    Rami

  • 0 in reply to Rami Mooti1
    TI__Mastermind 35648 points

    Hey Sandy,

    Haven't heard back from you but wanted to just follow up with more information Returns can be handled through the customer return page here.
    Depending on where you purchased this from we have different recommended actions (this is in the link but i've shared below as well).

     Return situation

     Recommended action

    TI products were purchased from an authorized TI distributor.

    Contact the distributor that provided the products and follow their return procedure.  

    TI products were purchased online from the TI store and do not exhibit a possible non-conformance to specifications.

    Please see the TI store FAQs for information on returns, refunds and cancellations on TI store orders.

    TI products exhibit a potential shipping, packaging or labeling issue, and a correction is requested. (See note on distributors above).

    For resolution of shipping or packaging issues, such as label errors, mixed material, wrong material, wrong quantity, packaging issues or other issues or questions, contact TI customer support.

    TI products purchased directly from TI or the TI store, and suspected to be nonconforming to datasheet electrical, mechanical or image quality specifications, and failure analysis is requested.

    To request analysis of a suspected nonconforming product, please complete the return request submission form. Follow TI's guidelines for handling customer returns. Upon acceptance of the request, return instructions will be provided. Please do not ship products until instructed. 

    Thanks,
    Rami Mooti