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CCS/TM4C123GH6PM: TI Cloud Agent setup issues for GUI Composer

Part Number: TM4C123GH6PM

Tool/software: Code Composer Studio

Trying to set up the online GUI Composer 2, and I'm having issues connecting to the device:

I checked the config.json in the TICloudAgent folder and this is the result:

Can someone help me set this up correctly? Many thanks.

Apologies if this isn't the correct forum, I'm new here.

  • Hi Dan,
    This is the correct forum. Thank you for reporting the issue and sorry for the delayed response. I escalated the issue to our engineering team and will let you know of any response I get.

    btw - what is your full username? I see the 8.3 name as DANSPI~1

    Thanks
    ki
  • Thanks for getting back to me! For reference, DANSPI~1 is just a trick the windows file system uses to shorten my username (replacing the path with the actual username is fine for traversing the file system e.g. "C:\Users\Dan Spingarn\AppData\Local\Texas Instruments" and "C:\Users\DANSPI~1\AppData\Local\Texas Instruments" would go to the same location.

    What's odd to me is that the file path when searched for cuts off at the space in "Texas Instruments".

  • Note that in certain instances, a space in your username can cause issues:
    e2e.ti.com/.../2734766

    It doesn't look like the root cause here but it may cause issues down the road
  • We've been trying to figure out why, in a few isolated cases, the path in config.json is not converted to a Windows 8.3 path (long paths seems to cause problems elsewhere but not on all PCs). The issue has not been reproducible for us. 

    Could you try a couple of things?  First, if you delete the C:\Users\DANSPI~1\TICloudAgent folder and re-run the ticloudagent__*.exe installer that should still be in your downloads folder, does the config,json get  re-created with 8.3 paths?

    Could you also edit the last part of the path in config.json from "\\Texas Instruments\TICloudAgent" to "\\TEXASI~1\\TICLOU~1" ?  Does GUI composer work any differently after this change?

  • Deleted the indicated folder and redownloaded with the exe installer. Config.json is re-created with the same path as before

    Edited the path and the path wasn't found. Trying the symbol TEXASI~1 did not work, nor did TICLOU~1, in windows file explorer

    I decided to peek at what the console was displaying in my browser (Chrome v. 70, also tried in firefox but same exact issue). Here's what I got after hitting the "flash" button.

    So I went back and restored the file path to the default, and looked at the console again, and this is what I got:

    (Scrolled down a line or two and got this):

    Hopefully someone can glean some more information from this!

  • Hi Dan,
    Sorry for the delayed response. The issue is still under investigate, but frankly we are running out of troubleshooting ideas. Just wanted to check one thing - did you try connecting to the target from CCS Cloud outside of GUI Composer?

    Thanks
    ki
  • Hi Dan,
    Just following up with you regarding my last post regarding if you tried connecting to the target from CCS Cloud directly (outside GUI Composer).
    Thanks
    ki
  • Hello,
    I haven’t heard back from you, hence this issue is being closed. If you wish to continue the discussion, please post a reply with an update below (or create a new thread).

    Thanks,
    ki