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LAUNCHXL-F280049C Not Connecting to TI Cloud Agent

Matt Guibord
Genius 17370 points
Other Parts Discussed in Thread: LAUNCHXL-F280049C

Hi,

I have been trying to help my customer get the LAUNCHXL-F280049C connected to the TI Cloud Agent to run a GUI on dev.ti.com. When first navigating to dev.ti.com it reports that it is detecting the device, however it remains with the "Detecting Device..." message indefinitely. We enabled the log file and found a list of "LIBUSB_ERROR_NOT_FOUND" messages at the bottom of the log file, which I believe is our problem. Upon checking the device manager we see that the USB device is "disabled" with "Code 22" and we cannot enable the drivers. Have you see this issue before?

Log file is attached. Code 22 error shown below.

Fullscreen 1145.my_ticld.log Download 
2021-05-14T20:54:23.671Z: main_chrome: Staring directory = C:\Users\vcarpen9\TICLOU~1\src
2021-05-14T20:54:23.671Z: Starting Agent!
2021-05-14T20:54:23.680Z: Module( Agent )->Web socket server started!
2021-05-14T20:54:23.990Z: Overridden Proxy = 
2021-05-14T20:54:23.997Z: Discovered Module : DeviceDetector
2021-05-14T20:54:23.999Z: Discovered Module : DS
2021-05-14T20:54:24.000Z: Discovered Module : EventBroker
2021-05-14T20:54:24.001Z: Discovered Module : File
2021-05-14T20:54:24.002Z: Failed to load module : rex_redirect.js : Error: Cannot find module '../../../../tirex4/ti-rex-core/cloud-agent-module'
    at Function.Module._resolveFilename (module.js:547:15)
    at Function.Module._load (module.js:474:25)
    at Module.require (module.js:596:17)
    at require (internal/module.js:11:18)
    at Object.<anonymous> (C:\Users\vcarpen9\TICLOU~1\src\modules\rex_redirect.js:3:19)
    at Module._compile (module.js:652:30)
    at Object.Module._extensions..js (module.js:663:10)
    at Module.load (module.js:565:32)
    at tryModuleLoad (module.js:505:12)
    at Function.Module._load (module.js:497:3)
2021-05-14T20:54:24.003Z: rov_server_redirect: looking in: C:\Users\eclipse\dropins
2021-05-14T20:54:24.003Z: rov_server_redirect: looking in: C:\Users\eclipse\plugins
2021-05-14T20:54:24.003Z: rov_server_redirect: looking in: C:\Users\eclipse\Eclipse.app\Contents\Eclipse\dropins
2021-05-14T20:54:24.004Z: rov_server_redirect: looking in: C:\Users\eclipse\Eclipse.app\Contents\Eclipse\plugins
2021-05-14T20:54:24.004Z: Failed to load module : rov_server_redirect.js : Error: rov_server.js was not found (this is expected in cloud)
    at Object.<anonymous> (C:\Users\vcarpen9\TICLOU~1\src\modules\rov_server_redirect.js:65:11)
    at Module._compile (module.js:652:30)
    at Object.Module._extensions..js (module.js:663:10)
    at Module.load (module.js:565:32)
    at tryModuleLoad (module.js:505:12)
    at Function.Module._load (module.js:497:3)
    at Module.require (module.js:596:17)
    at require (internal/module.js:11:18)
    at module_1.createModule.then (C:\Users\vcarpen9\TICLOU~1\src\host_agent.js:23:42)
    at <anonymous>
2021-05-14T20:54:24.029Z: Discovered Module : Serial
2021-05-14T20:54:24.030Z: Discovered Module : TargetSupport
2021-05-14T20:54:24.031Z: Discovered Module : USB
2021-05-14T20:54:24.033Z: Discovered Module : USB-HID
2021-05-14T20:54:24.034Z: Agent main module running on port 59365
2021-05-14T20:54:24.034Z: len=
2021-05-14T20:54:24.035Z: 5
2021-05-14T20:54:24.035Z: buf=
2021-05-14T20:54:24.035Z: {"port":59365,"version":"4.10","buildVersion":"3168"}
2021-05-14T20:54:24.045Z: Module( Agent )->[wss.onConnection]
2021-05-14T20:54:24.050Z: Module( Agent )->[ws.onMessage]{"command":"listCommands","id":1,"data":[]}
2021-05-14T20:54:24.050Z: Module( Agent )->[ResponseHandler]{"data":{"commands":["listSubModules","createSubModule","listCommands","addConfigProperty","registerModuleWebSocket","registerModuleByPath"]},"response":1}
2021-05-14T20:54:24.055Z: Module( Agent )->[ws.onMessage]{"command":"addConfigProperty","id":2,"data":["cloudAgentInstallerServerURL","https://dev.ti.com/ticloudagent"]}
2021-05-14T20:54:24.055Z: Setting property cloudAgentInstallerServerURL : https://dev.ti.com/ticloudagent
2021-05-14T20:54:24.056Z: Module( Agent )->[ResponseHandler]{"response":2}
2021-05-14T20:54:24.059Z: Module( Agent )->[ws.onMessage]{"command":"createSubModule","id":3,"data":["DeviceDetector"]}
2021-05-14T20:54:24.060Z: Module( Agent )->Creating new module
2021-05-14T20:54:24.061Z: Module( DeviceDetector )->Web socket server started!
2021-05-14T20:54:24.063Z: detected usb id 0451_bef3
2021-05-14T20:54:24.063Z: detected usb id 413c_301c
2021-05-14T20:54:24.063Z: detected usb id 0c45_6a09
2021-05-14T20:54:24.064Z: detected usb id 0a5c_5842
2021-05-14T20:54:24.064Z: detected usb id 8086_06ed
2021-05-14T20:54:24.064Z: detected usb id 8086_15e9
2021-05-14T20:54:24.065Z: Module( Agent )->[ResponseHandler]{"data":{"port":59367},"response":3}
2021-05-14T20:54:24.069Z: Module( DeviceDetector )->[wss.onConnection]
2021-05-14T20:54:24.072Z: Module( DeviceDetector )->[ws.onMessage]{"command":"listCommands","id":1,"data":[]}
2021-05-14T20:54:24.072Z: Module( DeviceDetector )->[ResponseHandler]{"data":{"commands":["listSubModules","createSubModule","listCommands","detectDebugProbes","detectDevice","detectDeviceWithProbe","identifyProbe","filesNeeded","populateDeviceList"]},"response":1}
2021-05-14T20:54:24.075Z: Module( DeviceDetector )->[ws.onMessage]{"command":"filesNeeded","id":2,"data":[]}
2021-05-14T20:54:24.076Z: DriverInstaller options: {}
2021-05-14T20:54:24.077Z: Getting file info by category: https://dev.ti.com/ticloudagent/getFilesByCategory?os=win&bitSize=64&categories=core,tixds110
2021-05-14T20:54:24.078Z: Looking up proxy settings for url https://dev.ti.com/ticloudagent
2021-05-14T20:54:24.222Z: Setting proxy to 19.12.64.237:83;19.12.80.237:83

2021-05-14T20:54:24.223Z: installer.js using proxy: 19.12.64.237:83;19.12.80.237:83

2021-05-14T20:54:24.686Z: {"files":[{"name":"ccs_base/common/bin/libusb-1.0.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/ti_targetdb_parser.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/jioxds110.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/jscxds110.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/jtagdata.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xds110/boot_loader.axf","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/common/uscif/xds110/boot_loader.bin","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/uscif/xds110/firmware_3.0.0.15.bin","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xds110/xds110reset.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xds110/xdsdfu.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsalias.cfg","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/common/uscif/xdsboard.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdserror.cfg","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/BatchDriverInstaller.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdserror.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/DSLite.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsfamily.cfg","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/DebugServer/bin/DebugProperties.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsfast3.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/DebugServer.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsicicle.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/FlashDLLDB.xml","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/uscif/xdsinitial.cfg","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/LibraryLoader.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdslocal.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/XPCOMUtility.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsroute.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-console-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/common/uscif/xdstrove.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-console-l1-2-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/AETOperationServer.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-datetime-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/AETProperties.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-debug-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/AETPropertyHelper.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-errorhandling-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/DeviceIdentifier.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-file-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/ICETargetAdapter.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-file-l1-2-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/cToolsIF.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-file-l2-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/ctools.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-handle-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/ctoolsndbg.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-heap-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/pathinfo.ini","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-interlocked-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/xmldb/aet_config/aetdvrs.xml","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-libraryloader-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/drivers/cmapi.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-localization-l1-2-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/drivers/cmapi.out","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-memory-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/drivers/prsc.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-namedpipe-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-processenvironment-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-processthreads-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/x64/WdfCoInstaller01009.dll","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-processthreads-l1-1-1.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/x64/winusbcoinstaller2.dll","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-profile-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/xds110_cmsis20.cat","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-rtlsupport-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/xds110_cmsis20.inf","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-string-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/xds110_debug.cat","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-synch-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/xds110_debug.inf","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-synch-l1-2-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/xds110_ports.cat","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-sysinfo-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/windows/xds110_drivers/xds110_ports.inf","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-timezone-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-util-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-conio-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-convert-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-environment-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-filesystem-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-heap-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-locale-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-math-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-multibyte-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-private-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-process-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-runtime-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-stdio-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-string-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-time-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-crt-utility-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/msvcp140.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/ti_xpcom.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/tiofr11.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/tiofr_gnu.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/tiofr_tial.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/ucrtbase.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/vcruntime140.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/DebugServer/bin/vcruntime140_1.dll","version":"2020-06-16T14:25:17.790Z"},{"name":"ccs_base/DebugServer/components/components.txt","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/propertyDB/FlashPropertiesTranslator.xml","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/DebugServer/propertyDB/PropertiesDB.xml","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/schemas/PropertiesDB.xsd","version":"2020-06-16T14:25:17.790Z"},{"name":"ccs_base/DebugServer/schemas/PropertiesSaveSetting.xsd","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/scripts/cc13xx-cc26xx-mass-erase.dsls","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/scripts/flash.dsls","version":"2020-08-06T13:51:27.569Z"},{"name":"ccs_base/DebugServer/scripts/help.dsls","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/scripts/identifyProbe.dsls","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/scripts/load.dsls","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/scripts/memory.dsls","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/scripts/serial.dsls","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/bin/CCReg.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/MiniDump.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/fs.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/fsclean.bat","version":"2020-08-06T13:51:27.569Z"},{"name":"ccs_base/common/bin/fsutil.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/liblldb_ccs.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/setup_parser.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/ti_logger.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/xerces-c_2_8.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/targetdb/drivers/TI_reg_ids/regids.xsd","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/targetdb/setup_parser.xsd","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/targetdb/setup_parser_cache.xsd","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/emulation/tpi/tpi.ini","version":"2020-04-21T20:44:05.202Z"}],"drivers":["ccs_base/emulation/windows/xds110_drivers"]}
2021-05-14T20:54:24.689Z: registrationNeeded = ccs_base/emulation/windows/xds110_drivers
2021-05-14T20:54:24.690Z: Module( DeviceDetector )->[ResponseHandler]{"data":false,"response":2}
2021-05-14T20:54:24.693Z: Module( DeviceDetector )->[ws.onMessage]{"command":"detectDebugProbes","id":3,"data":[]}
2021-05-14T20:54:24.695Z: DriverInstaller options: {}
2021-05-14T20:54:24.696Z: Getting file info by category: https://dev.ti.com/ticloudagent/getFilesByCategory?os=win&bitSize=64&categories=core,tixds110
2021-05-14T20:54:24.696Z: Looking up proxy settings for url https://dev.ti.com/ticloudagent
2021-05-14T20:54:24.832Z: Setting proxy to 19.12.64.237:83;19.12.80.237:83

2021-05-14T20:54:24.833Z: installer.js using proxy: 19.12.64.237:83;19.12.80.237:83

2021-05-14T20:54:25.282Z: {"files":[{"name":"ccs_base/common/bin/libusb-1.0.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/bin/ti_targetdb_parser.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/jioxds110.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/jscxds110.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/jtagdata.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xds110/boot_loader.axf","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/common/uscif/xds110/boot_loader.bin","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/uscif/xds110/firmware_3.0.0.15.bin","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xds110/xds110reset.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xds110/xdsdfu.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsalias.cfg","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/common/uscif/xdsboard.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdserror.cfg","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/uscif/xdserror.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsfamily.cfg","version":"2021-01-22T18:57:15.472Z"},{"name":"ccs_base/DebugServer/bin/BatchDriverInstaller.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsfast3.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/DSLite.exe","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsicicle.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/DebugProperties.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdsinitial.cfg","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/DebugServer.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdslocal.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/FlashDLLDB.xml","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/common/uscif/xdsroute.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/LibraryLoader.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/common/uscif/xdstrove.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/XPCOMUtility.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/emulation/analysis/bin/AETOperationServer.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-console-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/AETProperties.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-console-l1-2-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/AETPropertyHelper.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-datetime-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/DeviceIdentifier.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-debug-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/ICETargetAdapter.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-errorhandling-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/cToolsIF.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-file-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/ctools.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-file-l1-2-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/ctoolsndbg.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-file-l2-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/bin/pathinfo.ini","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-handle-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/analysis/xmldb/aet_config/aetdvrs.xml","version":"2020-04-21T20:44:05.202Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-heap-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/drivers/cmapi.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-interlocked-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/drivers/cmapi.out","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_base/DebugServer/bin/api-ms-win-core-libraryloader-l1-1-0.dll","version":"2019-04-29T19:02:11.854Z"},{"name":"ccs_base/emulation/drivers/prsc.dll","version":"2021-04-01T20:24:19.835Z"},{"name":"ccs_ba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2021-05-14T20:54:25.284Z: registrationNeeded = ccs_base/emulation/windows/xds110_drivers
2021-05-14T20:54:25.285Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:25.286Z: Waiting 1 second before retrying
2021-05-14T20:54:26.291Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:26.292Z: Waiting 1 second before retrying
2021-05-14T20:54:27.302Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:27.304Z: Waiting 1 second before retrying
2021-05-14T20:54:28.308Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:28.309Z: Waiting 1 second before retrying
2021-05-14T20:54:29.316Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:29.317Z: Waiting 1 second before retrying
2021-05-14T20:54:30.324Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:30.326Z: Waiting 1 second before retrying
2021-05-14T20:54:31.341Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:31.342Z: Waiting 1 second before retrying
2021-05-14T20:54:32.347Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:32.349Z: Waiting 1 second before retrying
2021-05-14T20:54:33.359Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:33.360Z: Waiting 1 second before retrying
2021-05-14T20:54:34.372Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:34.373Z: Waiting 1 second before retrying
2021-05-14T20:54:35.382Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:35.383Z: Waiting 1 second before retrying
2021-05-14T20:54:36.394Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:36.396Z: Waiting 1 second before retrying
2021-05-14T20:54:37.399Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:37.400Z: Waiting 1 second before retrying
2021-05-14T20:54:38.407Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:38.408Z: Waiting 1 second before retrying
2021-05-14T20:54:39.416Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:39.417Z: Waiting 1 second before retrying
2021-05-14T20:54:40.428Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:40.430Z: Waiting 1 second before retrying
2021-05-14T20:54:41.445Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:41.448Z: Waiting 1 second before retrying
2021-05-14T20:54:42.463Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:42.465Z: Waiting 1 second before retrying
2021-05-14T20:54:43.480Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:43.481Z: Waiting 1 second before retrying
2021-05-14T20:54:44.492Z: Got exception reading board id: LIBUSB_ERROR_NOT_FOUND
2021-05-14T20:54:44.493Z: Waiting 1 second before retrying
2021-05-14T20:54:45.500Z: Module( DeviceDetector )->[ResponseHandler]{"data":{"message":"Unable to open USB device - ensure drivers are installed (LIBUSB_ERROR_NOT_FOUND)","stack":"Error: Unable to open USB device - ensure drivers are installed (LIBUSB_ERROR_NOT_FOUND)\n    at Object.readBoardId (C:\\Users\\vcarpen9\\TICLOU~1\\src\\targetDetection\\board_id.js:23:11)\n    at <anonymous>"},"error":3}

Thanks,
Matt Guibord

  • 0
    TI__Genius 17370 points

    Hi,

    This has been resolved. We found that the customer's IT policy automatically blocked the USB and prevented it from being enabled. The customer was able to get his IT department to allow a USB exception and it now works as expected.

    Thanks,
    Matt Guibord