Cannot upgrade to CCS v5.1 from CCS v4.0

Hi Igor,

what exactly do you see?  I assume you have a current subscription?   It may be that I have to direct you to our license support team. Did you select the correct license in the case you may have more than one?

What happens when you select manage?

You should get a new page with your license info plus this under it ... note the Upgrade-Get New License.  Please keep us informed.

Please select a task below to begin managing your activated software.

• Upgrade - Get New License
• Get a Replacement License
• Re-Host a License

Best Regards,
Lisa

For the line below if I click MANAGE I see

Please select a task below to begin managing your activated software.

• Download Full Product
• Get a Replacement License

Hi Igor,

Do you have a manage button to the left of the license type?   Is there a manage button to the left  of CCSTUDIO 
TMDSCCS-ALLN01D-v4.0 ? 

What do you get if you select "Get a Replacement License"?

Best Regards,
Lisa

I do have a Manage button. I installed CCS v5.1 and tried to use a Replacement License. The message that I get under Help->CCS Licensing Information says that the license is only valid under CCS 4 and I need to upgrade the license. Trying to upgrade the license from the CCS brings me back to the registered software page.

Hi Igor,

did you press that manage button?  This is where the upgrade should be. 

When did you purchase CCS?

Best Regards,
Lisa

I did press the Manage button. I don't remember when CCS was purchased, I am not manages purchases, but the subscription has active status.

Hi Igor,

ok, from your screen shots it looked like you might have been one click behind.   For me on the screenshot you show, there is a manage button to the left of my license.  That is where I get my upgrade.

I would suggest getting help from our license team.  Please expect delays as they are quite busy.

I would send an email to  ccs_license_file_help@list.ti.com.  They will be able to take things from here.

Best Regards,
Lisa

Hi Igor,

ok please do and keep us posted once they look at things for you.  

Best Regards,
Lisa