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CCSTUDIO-THEIA: Only white screen with CCS Logo - GetVSyncParametersIfAvailable

Clemens Kutz
Prodigy 20 points

Part Number: CCSTUDIO-THEIA
Other Parts Discussed in Thread: CCSTUDIO, SYSCONFIG

Hi support team,

I have installed CCS Theia on Ubuntu 24.04.5 LTS in /opt/ti/ccs2101/.

I followed the instructions:

  • ran sudo install_scripts/install_drivers.sh
  • sudo chown root:root chrome-sandbox
  • sudo chmod 4755 chrome-sandbox

But I just see a white screen with the CCS logo and it never finishes loading.

To troubleshoot I did not use the desktop icon, but started CCS Studio from command line. I see this error:
/opt/ti/ccs2101/ccs/theia$ ./ccstudio 
Configuration directory URI: 'file:///home/uzc2fe/.config/Texas%20Instruments/CCS/ccs2101/1/theia'
Configuring to accept webviews on '^.+\.webview\..+$' hostname.
CCSGuiComposerBackendContribution loaded...
CCSBackendApplicationContribution loaded...
CCSPluginHttpBackendImpl loaded...
[173143:1019/094708.641190:ERROR:ui/gl/gl_surface_presentation_helper.cc:260] GetVSyncParametersIfAvailable() failed for 1 times!
[173143:1019/094708.647090:ERROR:ui/gl/gl_surface_presentation_helper.cc:260] GetVSyncParametersIfAvailable() failed for 2 times!

How can I fix this? Which additional logs might you need?

  • 0
    TI__Guru**** 487031 points

    Hi Clemens,

    Can you try running CCS with the --disable-gpu parameter and see if that helps?

    $ ./ccstudio --disable-gpu

    Thanks

    ki

  • 0 in reply to Ki
    Prodigy 20 points

    Okay, I tried it: the error messages on the terminal are no longer there, but still it never finishes loading:
    /opt/ti/ccs2101/ccs/theia$ ./ccstudio --disable-gpu
    Configuration directory URI: 'file:///home/uzc2fe/.config/Texas%20Instruments/CCS/ccs2101/2/theia'
    Configuring to accept webviews on '^.+\.webview\..+$' hostname.
    CCSGuiComposerBackendContribution loaded...
    CCSBackendApplicationContribution loaded...
    CCSPluginHttpBackendImpl loaded...

    I only see this pulsing logo...




  • 0 in reply to Clemens Kutz
    TI__Guru**** 487031 points

    Thanks for trying. I will need to investigate with engineering further. This is a native Ubuntu machine (not a VM), correct?

  • 0 in reply to Ki
    Prodigy 20 points

    Yes, it is a Ubuntu native machine. These are the inxi specs:

    $ inxi -b
    System:
      Host: FE2-C-0013J Kernel: 6.8.0-147-generic arch: x86_64 bits: 64
      Desktop: GNOME v: 46.0 Distro: Ubuntu 24.04.5 LTS (Noble Numbat)
    Machine:
      Type: Desktop System: Dell product: OptiPlex Tower Plus 7020 v: N/A
        serial: <superuser required>
      Mobo: Dell model: 0Y7V6M v: A00 serial: <superuser required> UEFI: Dell
        v: 1.10.0 date: 09/13/2024
    CPU:
      Info: 20-core (8-mt/12-st) Intel Core i7-14700 [MST AMCP] speed (MHz):
        avg: 893 min/max: 800/5300:5400:4200
    Graphics:
      Device-1: Intel Raptor Lake-S GT1 [UHD Graphics 770] driver: i915 v: kernel
      Device-2: Logitech Webcam C930e driver: snd-usb-audio,uvcvideo type: USB
      Display: wayland server: X.Org v: 23.2.6 with: Xwayland v: 23.2.6
        compositor: gnome-shell driver: dri: iris gpu: i915 resolution:
        1: 2560x1440~60Hz 2: 1920x1080~60Hz
      API: OpenGLv: 4.6 compat-v: 4.5 vendor: intel mesa
        v: 25.2.8-0ubuntu0.24.04.4 renderer: Mesa Intel Graphics (RPL-S)
    Network:
      Device-1: Intel Alder Lake-S PCH CNVi WiFi driver: iwlwifi
      Device-2: Intel Ethernet I219-LM driver: e1000e
    Drives:
      Local Storage: total: 476.94 GiB used: 172.15 GiB (36.1%)
    Info:
      Memory: total: 32 GiB note: est. available: 31.03 GiB used: 4.83 GiB (15.6%)
      Processes: 588 Uptime: 2m Shell: Bash inxi: 3.3.34

    These are the details of my installation:

    $ cat /opt/ti/ccs2101/ccs/.installedComponents.properties
    AI_MD=1.2.0.20260813134009
    BLACKHAWK_EMUPACK=9.0.0.002
    CCS_DOC=21.0.1.00010
    CCS_UTILS=1.0.3.20260415
    CGT_DEFAULTLIBS_C6000_V8P=8.5.0.LTS
    CGT_DEFAULTLIBS_C7000=5.0.1.LTS
    CLOUDAGENT=0.5.5732
    DS=21.0.0.4166
    DS_FLASH=21.0.0.4166
    ECLIPSE=21.0.1.202607302334
    EMU_TI=21.0.0.4024
    IDE_METADATA=1.12.1
    NODEJS=22.7.0
    PF_ARM_MPU=1.6.14
    PF_HERCULES=6.0.9
    PF_MSPM33=1.0.24
    SEGGER_J_LINK=9.66.0
    SYSCONFIG=1.28.1.4785
    TARGETDB_DEF_PROPS=21.0.0.N202605271003
    THEIA=21.0.1.20260816200705
    TIREX=4.25.1.202608182355
    TIVA_STELLARIS_DRIVERS=2.1.3.15
    TI_ARM_CLANG=5.1.1.LTS
    YAROV=2.1.0

    If there is any logfile that could be helpful for the investigation, please let me know. I am a pretty new user of CCStudio.

    Not sure if it is helpful, but plain Eclipse Theia (v1.76.0) installed as "AppImage" runs without problems.

  • 0 in reply to Clemens Kutz
    TI__Guru**** 487031 points

    Can you try --disable-gpu-sandbox instead?

  • 0 in reply to Ki
    Prodigy 20 points

    Okay, I tried --disable-gpu-sandbox now, no change. I still only see this blank splash screen and it never finishes loading.

  • 0 in reply to Clemens Kutz
    TI__Guru**** 487031 points

    Thanks for trying. I has escalated this issue to engineering. Do you have any kind of security software like antivirus, etc running on that machine?

  • 0
    Prodigy 20 points

    Hi Ki, 

    as this is a company provided machine, I have to have Intune and Microsoft Defender installed and running.

    I tested to stop and disable apparmor and mdatp (systemctl disable and stop) temporarily though and run CCS afterwards - it did not fix the situation.

  • 0 in reply to Clemens Kutz
    TI__Guru**** 487031 points

    Please provide the CCS Server Log and Theia Log. They can be accessed from "Help -> Support".

  • 0
    Prodigy 20 points

    Hi Ki, I would love to send you those reports, but as I said earlier I just see a white splash screen. I have no access to the Help Menu. If you tell me where those file might be on the harddrive I can sent it to you.

  • 0 in reply to Clemens Kutz
    TI__Guru**** 487031 points
    Clemens Kutz said:
    If you tell me where those file might be on the harddrive I can sent it to you.

    Does this folder exist for you?

    /home/<user>/.config/Texas Instruments/CCS

    If so, is there any content in there? If so, please zip the entire CCS folder and attach to this thread.

    Thanks

    ki