• State Resolved
  • Locked Locked
  • Replies 4 replies
  • Subscribers 52 subscribers
  • Views 797 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

CCSv4 update from 4.2.3 to 4.2.4 fails due to error_recovery.log (Access is denied)

Eddie3909
Guru 10385 points

Hi

A co-worker is trying to re-install CCS 4.2.3 after CCS stopped communicating with the XDS560v2. After the install, we do not have the option to create an XDS560v2 ccxml file.

So we tried to do an update to CCS 4.2.4 and got several errors in a single popup that have:

Unable to access error recover log file: "C:\Program Files\Texas Instruments\ccsv4\eclipse\configuration\org.eclipse.update\recover.log ........ (access is denied)

When we use windows explorer, the file is set to read only, but is editable if we remove the read only.

Any ideas whats happening?

Cheers

  • 0
    TI__Guru*** 130875 points

    Hi Eddie,

    could you please provide a bit more detail?   How did you try the reinstallation?   Do you have full admin privileges?  What OS is this?  Have you tried not using the PRogram FIles directory and completely cleaning out the old installation?   

    Have you checked the 560 drivers?  Have you tried reinstalling these?

    Please keep us informed.

    Best Regards,

    Lisa

  • 0 in reply to Lisa TI
    TI__Guru*** 130875 points

    Hi Eddie,

    just thought I would check whether there is any update to your enquiry or further information you would be able to provide.

    Best Regards,
    Lisa

  • 0 in reply to Lisa TI
    Guru 10385 points

    Hi Lisa

    Thanks for checking. We tried a second re-install but this time we deleted the Program Files\Texas Instruments\ccsv4 folder. The installation worked!

    Cheers
    Eddie

  • 0 in reply to Eddie3909
    TI__Guru*** 130875 points

    Hi Eddie,

    thanks for the update and glad to hear you are up and running.  All the best with development.

    Best Regards,

    Lisa