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CCS 5.2 Setup problem (Win7 x64)

shane42
Prodigy 10 points

Hi,

I am trying to install the CCS v5.2 software on my computer. However, as soon as I run the setup program, it crashes. Windows reports a stack overflow and memory access violation. I have tried version 5.2, 5.1, and the last version of CCS v4. All of them produce the exact same result.

Is there anything I can try?

Thanks!

  • TI__Guru*** 130875 points

    Hi Shane,

    here are some things to check/next steps

    - did you turn off antivirus?

    - do you have full admin privileges?

    - did you try redownloading in case of corruption?

    - are you using the full/lite installer?

    - would you send us the contents of your installjammer registry directory (under program files or program files(x86))

    - did you unzip the installer first?

    - are you using only directories with no special/accented characters or spaces?

    Please keep us informed.

    Best Regards,
    Lisa

  • in reply to Lisa TI
    Prodigy 20 points

    I have the same problems...i redownloaded but crashes again. I'm using windows 7/64x too. Using Windows Vista in another computer I didn't have problems to install.

  • in reply to Vinicius Costa
    Expert 2210 points

    I didn't have any problems with multiple installations (CCS 5.1 & 5.2) on Windows 7 64-bit.  I suspect something is wrong with your Windows system, but it isn't feasible to troubleshoot it via this medium.

  • in reply to Douglas Gwyn
    TI__Guru*** 130875 points

    Hi Shane et al,

    just wanted to check for any updates and whether the tips for checking were helpful.

    Best Regards,

    Lisa