CCS5 Floating License Issues

Hi Alex,

could you possibly send the tidspssw log?  Any further details would also be great about how they have tried configuring things.

Best Regards,

Lisa

Hi Lisa,

The customer has a debug log (attached),

10:18:35 (lmgrd) -----------------------------------------------
10:18:35 (lmgrd)   Please Note:
10:18:35 (lmgrd) 
10:18:35 (lmgrd)   This log is intended for debug purposes only.
10:18:35 (lmgrd)   In order to capture accurate license
10:18:35 (lmgrd)   usage data into an organized repository,
10:18:35 (lmgrd)   please enable report logging. Use Flexera Software, Inc.'s
10:18:35 (lmgrd)   software license administration  solution,
10:18:35 (lmgrd)   FLEXnet Manager, to  readily gain visibility
10:18:35 (lmgrd)   into license usage data and to create
10:18:35 (lmgrd)   insightful reports on critical information like
10:18:35 (lmgrd)   license availability and usage. FLEXnet Manager
10:18:35 (lmgrd)   can be fully automated to run these reports on
10:18:35 (lmgrd)   schedule and can be used to track license
10:18:35 (lmgrd)   servers and usage across a heterogeneous
10:18:35 (lmgrd)   network of servers including Windows NT, Linux
10:18:35 (lmgrd)   and UNIX. Contact Flexera Software, Inc. at
10:18:35 (lmgrd)   www.flexerasoftware.com for more details on how to
10:18:35 (lmgrd)   obtain an evaluation copy of FLEXnet Manager
10:18:35 (lmgrd)   for your enterprise.
10:18:35 (lmgrd) 
10:18:35 (lmgrd) -----------------------------------------------
10:18:35 (lmgrd) 
10:18:35 (lmgrd) 
10:18:35 (lmgrd) pid 4948
10:18:35 (lmgrd) Done rereading
10:18:35 (lmgrd) FLEXnet Licensing (v11.10.0.3 build 96515 i86_n3) started on cseapps2 (IBM PC) (7/18/2012)
10:18:35 (lmgrd) Copyright (c) 1988-2011 Flexera Software, Inc. All Rights Reserved.
10:18:35 (lmgrd) US Patents 5,390,297 and 5,671,412.
10:18:35 (lmgrd) World Wide Web:  http://www.flexerasoftware.com
10:18:35 (lmgrd) License file(s): C:\Flexlm\CodeComposer\license.dat
10:18:35 (lmgrd) lmgrd tcp-port 27009
10:18:35 (lmgrd) Starting vendor daemons ... 
10:18:35 (lmgrd) Started tidspssw (pid 4856)
10:18:40 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:18:40 (lmgrd) Since this is an unknown status, license server 
10:18:40 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:18:40 (lmgrd) REStarted tidspssw (pid 5084)
10:18:45 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:18:45 (lmgrd) Since this is an unknown status, license server 
10:18:45 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:18:45 (lmgrd) REStarted tidspssw (pid 4752)
10:18:50 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:18:50 (lmgrd) Since this is an unknown status, license server 
10:18:50 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:18:50 (lmgrd) REStarted tidspssw (pid 4524)
10:18:55 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:18:55 (lmgrd) Since this is an unknown status, license server 
10:18:55 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:18:55 (lmgrd) REStarted tidspssw (pid 4716)
10:19:00 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:00 (lmgrd) Since this is an unknown status, license server 
10:19:00 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:19:00 (lmgrd) REStarted tidspssw (pid 2988)
10:19:05 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:05 (lmgrd) Since this is an unknown status, license server 
10:19:05 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:19:05 (lmgrd) REStarted tidspssw (pid 560)
10:19:10 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:10 (lmgrd) Since this is an unknown status, license server 
10:19:10 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:19:10 (lmgrd) REStarted tidspssw (pid 4844)
10:19:15 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:15 (lmgrd) Since this is an unknown status, license server 
10:19:15 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:19:15 (lmgrd) REStarted tidspssw (pid 5112)
10:19:20 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:20 (lmgrd) Since this is an unknown status, license server 
10:19:20 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:19:20 (lmgrd) REStarted tidspssw (pid 4564)
10:19:25 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:25 (lmgrd) Since this is an unknown status, license server 
10:19:25 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon.
10:19:25 (lmgrd) REStarted tidspssw (pid 248)
10:19:30 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes)
10:19:30 (lmgrd) Please correct problem and restart daemons

Thanks,
Alex

HI Alex,

are there any further details you can provide?  Have they looked for the tidspssw log in the license server installation folders?  These will not be in the ccs folders.

Best Regards,

LIsa

Hi Lisa,

2 pics attached. Second has appCrash.

No file in there…

But I did find this

Additional information from the customer:

We don’t have lmadmin installed. If I install it what will it do to the rest of my licenses that are running on that system ???

Note: on a Microsoft Windows system, the files <tidspssw.exe> and <.manifest> should be placed in the same directory as <lmadmin.exe>.

Hi Alex,

do they have a flexnet server running then?  How did they add the CCS license to it?  How do they have their other licenses setup?

Best Regards,
Lisa

Hi Lisa,

Yes, they have a flexnet server running on that server.

 LMTOOLS.exe  runs 9 other FlexLM licenses on that server and that is what he is trying to use for CCS.

Thank you,

Alex

Hi Alex,

ok we still need details on how they set up the CCS license.   ..... How they tried to add it, what they experienced etc .. .any details would help.  How did they try to install the vendor daemon.

Best Regards,

LIsa

Hi Lisa,

Does the screen shot below help?

Hi Alex,

have they started the server?  What do they see under status?  How did they set this up?  We still need the details.

Best Regards,
Lisa

Hi Lisa,

Here is the latest from the customer.

Thank you,
Alex

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

New error messages below.

Copy of license file attached.

Server install package: lmadmin-i86_n3-11_10_0_2.exe

License file dir: licenses\tidspssw\TMDSCCS-ALLF01-v5.lic

Vender Daemon: C:\FLEXnetPLSM\tidspssw.exe

Install location: C:\FLEXnetPLSM

The files <tidspssw.exe> and <.manifest> are in the same directory as <lmadmin.exe>.

14:44:24 (tidspssw) Server started on cseapps2 for:         CCS_CONNECTION_ALL

14:44:24 (tidspssw) CCS_DEBUGGER       CCS_LINKER_FULL CCS_ISA_ALL              

14:44:24 (tidspssw) EXTERNAL FILTERS are OFF

14:46:02 (tidspssw) Server started on cseapps2 for:         CCS_CONNECTION_ALL

14:46:02 (tidspssw) CCS_DEBUGGER       CCS_LINKER_FULL CCS_ISA_ALL              

14:46:03 (tidspssw) EXTERNAL FILTERS are OFF

14:51:00 (tidspssw) Server started on cseapps2 for:         CCS_CONNECTION_ALL

14:51:00 (tidspssw) CCS_DEBUGGER       CCS_LINKER_FULL CCS_ISA_ALL              

14:51:00 (tidspssw) EXTERNAL FILTERS are OFF

HI Alex,

this does not seem to be an error message.  It looks like the server starting with no problem.  Do they still have problems?  How did they configure CCS?  Can we get any details about their configuraiton?

Best Regards,

Lisa

Hi Lisa,

From the customer:

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

What do you need to know about the install other then install location.. yes the server is starting..no ccs is not starting.. what do we need to do to get your license started ???

Hi Alex,

from what I can tell from the little information, the vendor daemon is running, has the license and they started it.  It is just a matter of pointing CCS to it.  These instructions are also here.  What exact problem are they having?

http://processors.wiki.ti.com/index.php/License_Server_Administration_for_CCS

Best Regards,
Lisa

Hi Lisa,

From the customer:

No the license is not loading. It attempts to start then crashes. It will not start..

Hi Lisa,

Additional communication from the customer:

The daemon will not start !! From the FlexNET dashboard <tidspssw> “No such feature or vendor does not exist: tidspssw”

Vendor daemons: <Tidspssw>, Status <Running_ Pending>, Port <-1>

System Information

HI Alex,

do you want to setup a webex?

Best Regards,
Lisa

Hi Lisa,

Yes. At this point we spent too much time using e2e. What is the easiest way to set up Webex.

Thanks,
Alex

Hi Alex,

perhaps we can set it up offline.  If you can find a couple potential times from the customer that would be great.  You can connect with me offline here through the forum.

Best Regards,

Lisa

Hi Lisa,

The customer is available for a con call today at 3pm East Coast Time or tomorrow 9am - noon (EST) or 1pm-3pm (EST)

The customer is L3 Communications.

Engineer is Chris Weiss (856) 338-4113 Chris.Weiss@L-3com.com

Can you call the customer today at 3pm (EST).

Thanks,

Alex

Hi Alex

I will set up a webex for 10am EST tomorrow.  What is your email?  YOu can send me your email offline if you'd prefer.

Best Regards,

LIsa

I have this same error

From my log,

14:27:15 (lmgrd) Starting vendor daemons ... 14:27:15 (lmgrd) Started tidspssw (pid 4200) 14:27:20 (lmgrd) tidspssw exited with status 29 (Not enough descriptors to re-create pipes) 14:27:20 (lmgrd) Since this is an unknown status, license server 14:27:20 (lmgrd) manager (lmgrd) will attempt to re-start the vendor daemon. 14:27:20 (lmgrd) REStarted tidspssw (pid 3300)

What was the solution? I have uninstalled Symantec but that did not help. 

Hi Eric,

Have you tried restarting everything?  Are you sure there are no lingering antivirus/permissions problems?

Best Regards,
Lisa