CCSv5 installation problems

Hi Peter,

we unfortunately need some further information.  Also, could you please send us the contents of your installjammer registry directory (found under program files or program files(x86)).  What OS do you use?

Some things to check

- did you redownload in case of corruption

- did you turn off antivirus

- did you unzip the installer first

- did you use only directories with no spaces, accented or special characters

- did you have full permissions and avoid the program files directory

- did you fully remove the previous installation?

Best Regards,

Lisa

Also, could you please send us the contents of your installjammer registry directory (found under program files or program files(x86)).

I assume you don't want all 46MB of it!

The file ccs_setup_5.2.1.00018_install.log is 1.5MB - if that is what you need, how do I attach it?

What OS do you use? XP SP3

Some things to check

- did you redownload in case of corruption: yes

- did you turn off antivirus: yes

- did you unzip the installer first: yes

- did you use only directories with no spaces, accented or special characters: yes ("c:\ti")

- did you have full permissions and avoid the program files directory: yes

- did you fully remove the previous installation? yes

Hi Peter,

if you could zip and send the ccsv5 folder that is in the installjammer registry directory that would be a good debugging start for us.

Best Regards,

Lisa

I have tried removing CCSv5 and reinstalling - with the same effect as before.

Here is the zipped file you requested.

7585.ccs_setup_5.2.1.00018_install.log.zip

Hi Peter,

I'm sorry you're having a problem with the installation, but it's an easy fix.

For some reason the unzip utility you have on your machine isn't working with the installer. Could you please copy the unzip utility found in C:/ti/ccsv5/utils/bin to another temporary directory, add that directory to your path (in the front, so as not to pick up the machine's current unzip utility), remove the ccsv5 installation and try the install again?

The next release of CCS has been fixed to pick up the ccs version of unzip instead of one on the user's machine.

Sorry for the inconvenience.

Danish Innis

HI Peter,

just thought I would check whether there are any updates to your enquiry here and Danishs helpful work around helped.

Best Regards,

Lisa