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License file for 5.x and any contact with TI from Australia

Scott May
Prodigy 160 points

Other Parts Discussed in Thread: CCSTUDIO

Hi there,

I know 5.x has been out for ages but I've just realised I never got a 5.x licence file.  Was about to start a new project and noticed!  Thick, I know.

Yes, my subscription is still current.

I sent an email to the TI license_file_help email address last week but no response.  I've tried to ring TI (from Australia) for the last week and I keep getting a message that they are having technical problems.  Not very confidence inspiring...

Does anyone know where I can get some actual help, and preferably, a 5.x license file???

Thanks, Scott.

  • 0
    TI__Guru*** 130875 points

    Hi Scott,

    have you tried via myregistered software?  Please give the below a try and keep us informed.

    Best Regards,
    Lisa

    ·       Go to www.ti.com/myregisteredsoftware
    ·       Find your row for TMDSCCS-ALLF03-v4.0
    ·       Click MANAGE and then click UPGRADE – GET NEW LICENSE
    ·       Click E-mail license - you will receive two (2) emails: Instructions and License File with attachment (.lic)
    ·       You MUST follow these instructions to save this new License File (.lic) before you can use your upgraded version 5.1
  • 0 in reply to Lisa TI
    Prodigy 160 points

    Um, yup.  I don't have the option to "Upgrade" though.  From MyRegisteredSoftware I have 2 rows:

    Row1:

    Product: CCStudio TMDSCCS-MCUN01Dv4.0
    Name:  Code Composer ... Node Locked (N01D)
    Activation:  10/03/2011
    Expires on:  [blank]
    Status:  Active 

    Row2:

    Product: CCSSUB TMDSCCSSUB-MCUN01D
    Name:  Subscription ... (N01D)
    Activation:  10/27/2009
    Expires:  10/27/2012  (20 days!)
    Status:   Active

    Clicking on "Manage" on row1 gives me three options (no upgrade):

    Download Full Product
    Get a replacement License
    Re-Host a License 

    Clicking on "Get a replacement license" simply sends me another copy of the v4 license

    Clicking on "Manage" on row 2 gives me one option - "Renew Subscription"

    Last November I got an email telling me to "watch out for my new license file" for version 5 - which never came.  I still have every email from that period.

    My email for this contact is scott dot may at qld dor gov dot au

    Thanks!
    Scott

  • 0 in reply to Scott May
    TI__Guru*** 130875 points

    Hi Scott,

    hmmm odd ... the replacement license should be the correct path I believe.  Have you tried ccs_subscriptions@list.ti.com?

    Unfortunately on our team we do not have visibility of your subscription etc.

    Please keep us informed how that goes.

    Best Regards,
    Lisa

  • 0 in reply to Lisa TI
    Prodigy 160 points

    Hi there,

    I've resent my earlier email with additional information to ccs_subscriptions - will let you know if they get back to me...

    Thanks - Scott

  • 0 in reply to Scott May
    Prodigy 160 points

    Hi there,

    They did get back to me - sent me a copy of the email I expected last November.  All good, thanks for your help :)

    Scott.

  • 0 in reply to Scott May
    TI__Guru*** 130875 points

    HI Scott,

    great, glad to hear.  All the best with development.

    Best REgards,
    Lisa