Cannot Install CCS v5.3

Richard Yang

Hi,

I am having trouble installing CCS 5.3.

Please help.

Thanks,

Richard

0 Lisa TI over 12 years ago

Hi Richard,

sorry to hear and thanks for the logs. We will get you feedback asap.

From an initial thought to check

- it seems like it might be an issue unzipping. Just to confirm you are not installing from a server or using any virtual/mapped drives/folders

- double check antivirus interference

- unzip fully before installation

- install to default c:/ti

Best Regards,
Lisa

0 Richard Yang over 12 years ago in reply to Lisa TI

I downloaded the full installation file and I am not installing from a server or using any virtual/mapped drives/folders.

The files are fully unzipped before installation.

I am also installing to the default C:/ti folder.

Thank you

0 AndyW over 12 years ago in reply to Richard Yang

Richard,

From the install log it looks like your anti-virus software is blocking one of the install steps. Are you using a TrendMicro product, by chance?

The anti-virus software would need to be disabled during the CCS installation. Do you have a way of doing this?

0 Richard Yang over 12 years ago in reply to AndyW

Thank you!

I've asked our IT depart to disable the antivirus software and installation went through properly.

0 Lisa TI over 12 years ago in reply to Richard Yang

Hi Richard,

very happy to hear. All the best with development.

Best Regards,
Lisa

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