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CCS V5.3 installation problem

huabo lee
Prodigy 80 points


Hi,

I encountered a installation problem about CCS V5.3, and i followed

http://processors.wiki.ti.com/index.php/Troubleshooting_CCSv5, but there is nothing to help,

and i tried V5.2 and also web installer  of both V5.2 V5.3, it seems they are the same problem:

and i never install a CCS before....This dialog popup just 1~3 seconds after i double click the installer;

i encountered this problem weeks ago, and this time before i try the installation, i restored my system with ghost, my system is Windows XP SP3;

Can anybody help me ? Thanks.

  • 0
    TI__Guru*** 130875 points

    Hi Huabo,

    could you please send the installation logs.  these are in the installjammer registry directory (which is likely hidden and found under program files or program files(x86)).

    some typical issues

    - antivirus or permissions issues

    - use of servers/junctions/mapped drives

    - use of special characters in the directory or user name

    - use of program files

    Please keep us informed.

    Best Regards,
    Lisa

  • 0 in reply to Lisa TI
    Prodigy 80 points

    Hi Lisa,  I don't understand where to get the installation logs as you mentioned above, but i tried the following 2 step and didn't find the intallation logs:

    1.  I looked into the path 'C:\Program files\'(there is no 'program files(x86)'), there is no log file or directory related with CCS

    2.  I ran the command 'regedit', and searched 'texas', and also , there is nothing about CCS

    and about the typical issues, i have some info:

    1. my antivirus soft is "360 safe",  but i close it every time after the system start up;

    2. the directory "C:\Documents and Settings" i have it mapped to drive H:

  • 0 in reply to huabo lee
    TI__Guru*** 130875 points

    Hi Huabo,

    the installation logs are in a directory called "installjammer registry" .  This folder will be in program files or program files(x86) and may be hidden so make sure to show hidden folders and files.  

    You mention using a mapped drive ... this could be the problem.  You could try fully unzipping and installing to a local directory (not mapped).  Eg unzip and install in C:/myccs or similar.

    Please keep us informed.

    Best Regards,
    Lisa

  • 0 in reply to Lisa TI
    Prodigy 80 points

    Hi Lisa,

    I searched the whol C: drive( the hidden files is visible on my system), and I can't find any directory which name contains "registry" or "installjammer"

    1. I ran the installer from fully unziped directory, not just run it from the zip file.

    2. I didn't choose to install it to install CCS into C: drive, actually, I think the problem occured before the installer let me  to choose the installation path. And i was never like to install any software to C: drive, usually, if possible, i will install all soft onto D: or E: drive; And i never use the directory name "Program files" as the installation path;

  • 0 in reply to Lisa TI
    Prodigy 80 points

    Hi Lisa,

    by the way, i remember that i attached a installation error snapshot in the first post, but i can't see it now,  did you see it ? can you see it now ?

  • 0 in reply to huabo lee
    Prodigy 80 points

    Hi Lisa,

    this is the error dialog, post it again

  • 0 in reply to huabo lee
    TI__Guru*** 130875 points

    Hi Huabo,

    without the logs we can not tell for sure what is going on.  But again please clear out your installation and try fully unzipping and installing to a simple local directory like c:/mycss with any antivirus disabled.  You may want to now try v5.4 which was released today:

    http://processors.wiki.ti.com/index.php/Download_CCS

    Best Regards,
    Lisa

  • 0 in reply to Lisa TI
    Prodigy 80 points

    Hi Lisa,

    Problem solved, Thanks a lot

    It's wierd, i copied the whole unziped directory CCS5.3.0.00090_win32 to C:\, and it worked, but if the directory is under E:\, and then the problem occurs.

  • 0 in reply to huabo lee
    TI__Guru*** 130875 points

    Hi Huabo,

    great, very happy to hear.  Thanks for the update and all the best with development.

    Best Regards,

    Lisa

  • 0 in reply to Lisa TI
    Prodigy 80 points

    Hi Lisa,

    As you mentioned, The underlying reason is that  I mapped C:\Documents and Settings to H: drive, and all things is ok if i cancel this map;

  • 0 in reply to huabo lee
    TI__Guru*** 130875 points

    Hi Huabo,

    great, very happy to hear.  All the best with development.

    Best Regards,
    Lisa