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Error installing code composer studio 5.4

rswl88
Intellectual 385 points

I keep getting the following error while installing code composer studio.



Antivirus is disabled.

I have tried both the offline and online installer several times. Always getting the exact same error. This rules out the fact that the download is corrupted,


Attached is my InstallJammer Registry folder.

8015.InstallJammer Registry.zip




  • 0
    TI__Guru*** 130875 points

    Hi,

    I am going to get some help from some colleagues but this seems odd.   In the mean time what I suggest (in case of file corruption or in cast the isntaller entered rerun mode - not good).

    1 - preserve these logs ... move them etc

    2 - remove the logs and all your current installations of v5

    3 - download the full installer and fully unzip and install to a simple directory like c:/myccs

    Can you also double check you have full permissions?  I ask because there seemed almost to be a registry access error.

    Please keep us informed.

    Best Regards,
    Lisa

  • 0 in reply to Lisa TI
    Intellectual 385 points

    Done the points that you have listed, but still getting the same error.

    3326.InstallJammer Registry.zip

    Unzipped the full installer to c:/ccs and the installation directory is c:/ti, which are definitely simple enough...

    There is only 1 account on this PC and it is definitely the administrator. Also, I have specifically run the installer as administrator. 

      

      

    It might be possible of a registry access error. I had v5.3 installed previously and had some trouble uninstalling it. 

    It was stuck at cleaning up the registry entries for over an hour and I terminated it.

    Is there any way to clean up the registry? I have tried free tools such as CCleaner but there is still no difference.

  • 0 in reply to rswl88
    TI__Genius 16490 points

    You appear to be running into an NVidia driver issue we have seen now on a few computers. Laptops that use NVidia's Optimus technology and have one of the affected driver versions installed may see some applications crash on exit.  There seems to be a bug in the NVidia auto-switching software that causes this.

    Could you first confirm that the the laptop has an Nvidia video controller paired with an Intel graphics controller? You can do this by opening the device manager from the control panel and expanding the "Display Adapters" node. If it has two controllers (one Intel and one NVidia), this would confirm the configuration.

    Next, could you update your NVidia driver to version 320. NVidia has not been able to confirm whether this fixes the bug, but this is what they asked us to do.  I don't have a local environment that reproduces the issue where I can confirm this would fix the issue.

    If this still fails, we have found you can work around the crash by opening the NVidia Control Panel/3D Settings/Manage 3D settings, then for the "Base profile" Global presets, set Preferred graphics processor drop-down to "High-performance NVIDIA processor".

  • 0 in reply to AndyW
    Intellectual 385 points

    AndyW said:

    If this still fails, we have found you can work around the crash by opening the NVidia Control Panel/3D Settings/Manage 3D settings, then for the "Base profile" Global presets, set Preferred graphics processor drop-down to "High-performance NVIDIA processor".


    Thanks, that suggestion fixed the issue.