CCS 5.4 installation issue

Gabriel Herrera

Other Parts Discussed in Thread: CCSTUDIO

Hi,

I've unsuccessfully tried installing CCS 5.4 using the off-line installer and the web installer. My system is Windows 7 SP1 (32 bit) and before running the setup I disabled the anti-virus. The installation starts normally but then I get this error: "An error was detected while performing the engine operation and the changes are being rolled back. See the log for details."

Then the installation stops and I get the following message " Installer failed to install com.ti.ccstudio.idemain correctly. The 2 most common reasons for failure are:
1. Anti-virus on your computer could have impeded the executable.
2. Download is corrupted.
Please look at the log..."

I'm attaching the installation log file.

Thanks in advance.

ccs_install_issue.zip

over 12 years ago

0 rswl88 over 12 years ago

Intellectual 385 points

This is exactly the same problem that I'm having with CCS 5.4

It is also not resolved. :(

Details can be found at :

http://e2e.ti.com/support/development_tools/code_composer_studio/f/81/t/265792.aspx

0 AndyW over 12 years ago

TI__Genius 16490 points

Gabriel,

Your install is failing to install one of the data visualization features but I'm not sure why. Could you navigate to C:\ti\ccsv5\eclipse\configuration, zip up any *.log files you find there, and post that information here? The most interesting one would probably be C:\ti\ccsv5\eclipse\configuration\1368984826088.log because it appears to be the first failure.

0 Gabriel Herrera over 12 years ago in reply to AndyW

Prodigy 70 points

These are all the .log files generated at that directory and I also included the "InstallJammer Registry" folder. I had to run the installer again because, after I get the error message, the installation starts rolling back and deletes everything inside the "C:\ti" folder.

logs_and_installJammer.zip

0 danishinnis over 12 years ago in reply to Gabriel Herrera

TI__Mastermind 22060 points

Hi Gabriel,

Could you please zip up the contents of the folder C:/Users/0x029B/com.ti.dvt and send it to us? It will help us debug the issue further.

Thank you,

Danish Innis

0 danishinnis over 12 years ago in reply to danishinnis

TI__Mastermind 22060 points

The path should be C:/Users/0x029B/.TI//com.ti.dvt.

Danish

0 Gabriel Herrera over 12 years ago in reply to danishinnis

Prodigy 70 points

With the show hidden files option enabled, even during the installation process there is no "C:/Users/0x029B/.TI//com.ti.dvt" folder; there is a "C:Users/0x029B/TI" folder, but it only has a "CCSExternalReferences" folder inside. Maybe the installation doesn't reach the point where it creates the folder(?). The only folders with "com.ti.dvt" in their names are these:

0 mgfowler over 12 years ago in reply to Gabriel Herrera

TI__Prodigy 80 points

I notice the bottom two .jar files in the image above are 0KB in size.
Are there other files in the eclipse/plugins directory that are 0KB in size?

0 Gabriel Herrera over 12 years ago in reply to mgfowler

Prodigy 70 points

Yes there are:

Just as a reminder: these snapshots are taken when the installation stops and it's about to roll back and delete all files in the "C:/ti" folder (when the following message is displayed)

0 mgfowler over 12 years ago in reply to Gabriel Herrera

TI__Prodigy 80 points

Sorry, are there any other non-"com.ti.dvt" .jar files that are 0kb.
I'm trying to determine if the installation issue is also affecting other CCStudio plugin files.

0 Gabriel Herrera over 12 years ago in reply to mgfowler

Prodigy 70 points

Actually, upon further inspection using Windows Explorer, none of the .jar files in "eclipse/plugins" are 0 kb.

The only 0kb-sized file in "C:/ti/ccsv5/eclipse/plugins" is this one:

0 mgfowler over 12 years ago in reply to Gabriel Herrera

TI__Prodigy 80 points

I notice in the image above you have vmware shared folders enabled.
There was recently a posting regarding this where CCStudio installation failed in the same place:

http://e2e.ti.com/support/development_tools/code_composer_studio/f/81/t/266403.aspx

Can you try disabling the vmware file sharing, and fully unzip and install locally to some simple dir like c:/myccs. Do not go between c and d.

Many thanks,

Mike.

0 Gabriel Herrera over 12 years ago in reply to mgfowler

Prodigy 70 points

Yes, that fixed it!! I just disabled file sharing and it worked

I already had the off-line installer unzipped in "C:/CCS5.4" so I didn't thought that file sharing got something to do with the issue. After the installation I re-enabled file sharing, and everything seems to be working fine.

Thanks a lot guys!!

Gabriel.

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CCS 5.4 installation issue