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Trouble with CCSv5.4 installation!!!

Prad1
Genius 3825 points


Hi,

We are having trouble installing CCSv5.4.
Have spent several hours & tried several times installing with no success.
Even our customers are facing problems installing the latest version of CCS.

Below are the details.

- Tried with two different PC's (Windows XP & Windows 7 Professional)
- Disabled the Antivirus software
- Downloaded the Offline CCS installer(Zip) several times and extracted into a fresh directory
- Uninstalled the previous version of CCSv5.3 and also deleted whole CCSv5 folder
   inside the InstallJammerRegistry everytime while installing
- Deleted the Whole install directory of CCSv5 inside C:/TI and also tried to install in a seperate directory


I have tried many possible ways(like restarting the PC etc) but
the install process proceeds for a while(around 20 mins) and fails with the below message.

The error message mentiones about Anti-virus and Download but
I have disabled the Anti-Virus and downloaded the same file(Offline) several times.
I will also attach the install log file.

Please let me know if there is any suggestions.

6710.ccs_setup_5.4.0.00091_install.log

Best Regards

Prad

  • 0
    TI__Genius 16490 points

    Prad

    This is failing because another system process is blocking access to files being installed. The usual culprit is anti-virus software, but anything that scans new files being placed on the system could also do it.  Do you have any desktop search software running perhaps? Which antivirus software are you using? I'm wondering if disabling it from the UI doesn't disable its realtime file protection aspects.

    FYI, the symptom I'm looking at is the "CreateFile() error 32 when trying set file time" message at the bottom of the log file. 

  • 0 in reply to AndyW
    Genius 3825 points

    Thank you....

    I was able to install the CCS by completely disabling all the AntiVirus related Softwares.

    Best Regards