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ccs5.4 install error

sugita
Intellectual 270 points

Hello,

I am trying to install CCS5.4 on Windows 7, 64bit. Anti-virus is disabled.
But it fails with the error as below.
"1. Anti-virus on your computer could have impeded the executable.
2. Download is corrupted.".

I tried Web Installers and Off-line Installers, but result was fail.
I attached the install log file.

How can i fix this problem?

Regards Morgan,

  • 0
    TI__Mastermind 22060 points

    Hi Morgan,

    This is failing because another system process is blocking access to files being installed. The usual culprit is anti-virus software, like TrendMicro, but anything that scans new files being placed on the system could also do it.  Do you have any desktop search software running perhaps? Which antivirus software are you using? I'm wondering if disabling it from the UI doesn't disable its realtime file protection aspects.

    FYI, the symptom I'm looking at is the "CreateFile() error 32 when trying set file time" message at the bottom of the log file.

    Danish Innis

  • 0 in reply to danishinnis
    Intellectual 270 points

    Hello Innis,

    Thank you for reply.

    I didn't disable realtime virus protection.
    I installed CCS5.4.

    Thank you very much.

    Regards Morgan,