• State Resolved
  • Locked Locked
  • Replies 3 replies
  • Subscribers 53 subscribers
  • Views 991 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

CCS V5.4 install error

Mike Van Emmerik1
Prodigy 70 points
Other Parts Discussed in Thread: CCSTUDIO

  1. Version of the host OS: Windows 7 Enterprise, 64 bit, Service Pack 1.
  2. Provide exact version number of CCS: 5.4.0.0091.
  3. If applicable, exact device/board: XDS100 (TMSDOCK28335 experimenter's kit).
  4. A detailed and reproducible test case: installed from the web on a new machine that did not have Eclipse or CCS installed at all. I selected some JTAG devices that don't exist on this machine; perhaps this is part of the problem (but surely it should not abort the install.) From memory, I only unchecked the Spectrum Digital drivers. I first tried using a 5.3.0 installer that I still had in the downloads directory (netword drive); it failed the exact same as 5.4.0 did. The install was not complete, e.g. no icon. I managed to start it once by searching for ccstudio.exe under c:\ti. After the first time, I set up a shortcut to it, but that fails (The Ccstudio executable launcher was unable to locate its companion shared library). That's when I tried the latest version, now 5.4.0. I was asked to attach a zip of an install folder: 0728.60556FE5-C1A1-4061-8DF8-FFB8393BAE2D.zip  [ Edit: I was not able to disable anti-virus software (managed system). The antivirus software is Sophos 10.0. I could possibly get the admins to disable if you think it would help. ]
  5. Diagnostic logs (if available): see above. Hope I got that right.
  6. If the issues are related to debug: N/A.
  • 0
    TI__Mastermind 22060 points

    Hi Mike,

    I'm sorry you're having problems with your install. It looks like the installer's unable to install 2 msvc redistributable packages. You could run them separately (would help trap errors, if any) on the command line. They can be found in full download install package in the basrepo folder or you could download them from the Microsoft site:

    Microsoft Visual C++ 2008 Redistributable Setup

    Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.51106

    After installing these, you should be able to start a fresh install.

    Danish

  • 0 in reply to danishinnis
    Prodigy 70 points

    My apologies if this posts twice.

    Danish, thanks for the reply. I couldn't quickly locate the files you mentioned, but I downloaded the two redistributables from Microsoft; your posting the exact names required made it very easy. Both redistributables installed without incident; I just had to agree to the license agreement, allow the program to make changes, and a few minutes later it indicated successful installation.

    It makes me wonder why the CCS install could not do the same thing.

    When I restarted the CCS install, all was successful. I noted in passing that one of the first things it did was to instal the 2005 redistributable (so that's 2005, 2008, and 2012 it needs). This seemed to work without issue, making it all the stranger (to me at least) why the two later redistributables didn't install.

    So all is well now. Thanks again.

  • 0 in reply to Mike Van Emmerik1
    TI__Mastermind 22060 points

    I'm glad you're up and running.

    We install the msvc packages silently and don't see the license pane. Without actually investigating more thoroughly on your machine, I can only guess that your security settings may prevent that behaviour.

    Danish