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CCSv5.4 Install Error

Robert Lantzy
Intellectual 360 points

My software update has killed my copy of CCSv5 while upgrading to 5.4.  As instructed in the error message, I have zipped the contents of the install tool logs.  I am dead in the water - Code Composer will not even start now.  Please help ASAP.

2625.60556FE5-C1A1-4061-8DF8-FFB8393BAE2D.zip

  • 0
    TI__Guru*** 130875 points

    Hi Robert,

    would you be able to just try a fresh full installation of v5.4?  Clear out the old installation(s) and logs.  Use the full offline v5.4 installer installing and unzipping locally to a simple directory like c:/myccs.  Also ensure antivirus is disabled.

    This is likely the best option.

    Please keep us informed.

    Best REgards,
    Lisa

  • 0 in reply to Lisa TI
    Intellectual 360 points

    Lisa,

    I did that before receiving your answer.  It installed, but now I am unable to get it to accept the license file.  I tried the one I had been using, and when that didn't work I requested another.  Same problem.  It says my host ID does not match the one in the license file.  I checked, and the MAC address is correct.  I don't know if it matters, but I have Virtual Box running on my PC, and it shows up as another ethernet adapter with its own physical address.  Could the tools be looking at this instead?  How can I tell?

    - Bob

  • 0 in reply to Robert Lantzy
    Intellectual 360 points

    Lisa,

    Here is some more information.  I uninstalled 5.4 and re-installed it - again.  This time I let it guide me to get a 90 day temporary license.  I installed the license file and it works.  So, what could be wrong with my permament license file?  I've attached both to this posting.  I had to change their extensions to .txt because your file attachment doesn't allow .lic files to be attached.

    8551.TMDFCCS-ALLT90A-v5.txt
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    #Please Do not delete this comment line.
    INCREMENT CCS_CONNECTION_ALL tidspssw 5.99 17-sep-2013 uncounted \
    VENDOR_STRING="Not Used" HOSTID=101f74f67740 ISSUER="Texas \
    Instruments Inc." \
    SN=CustomFID_B9A00A80_D8E5_11E2_A33C_B156BCACB98B \
    START=18-jun-2013 TS_OK SIGN="00B5 A2D2 B71C E9F0 665E 11A3 \
    C4C1 3200 B17E B460 61DF AF48 B9B2 8F3A B135"
    INCREMENT CCS_DEBUGGER tidspssw 5.99 17-sep-2013 uncounted \
    VENDOR_STRING="Not Used" HOSTID=101f74f67740 ISSUER="Texas \
    Instruments Inc." \
    SN=CustomFID_B9A00A80_D8E5_11E2_A33C_B156BCACB98B \
    START=18-jun-2013 TS_OK SIGN="00DC CC6B DDD3 261B F4B1 C1E7 \
    89F1 A100 F914 2BD8 B756 48F4 1510 59C7 ABC7"
    INCREMENT CCS_LINKER_FULL tidspssw 5.99 17-sep-2013 uncounted \
    VENDOR_STRING="Not Used" HOSTID=101f74f67740 ISSUER="Texas \
    Instruments Inc." \
    SN=CustomFID_B9A00A80_D8E5_11E2_A33C_B156BCACB98B \
    START=18-jun-2013 TS_OK SIGN="0048 4997 5B40 1517 CE31 8C9A \
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
    4341.TMDSCCS-ALLN01D-v5.txt
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    #Please Do not delete this comment line.
    INCREMENT CCS_CONNECTION_ALL tidspssw 5.99 permanent uncounted \
    VENDOR_STRING=dpsric369 HOSTID="24770370d058 0015c54f761d" \
    ISSUER="Texas Instruments Inc." \
    SN=CustomFID_13AB3770_B637_11E1_923E_F4D18B2B8E0E \
    START=25-sep-2009 TS_OK SIGN="00E2 5C07 CAAE B3CF D550 2E21 \
    E493 9C00 E8E2 17AC 0C58 3231 948F 2A24 3225"
    INCREMENT CCS_DEBUGGER tidspssw 5.99 permanent uncounted \
    VENDOR_STRING=dpsric369 HOSTID="24770370d058 0015c54f761d" \
    ISSUER="Texas Instruments Inc." \
    SN=CustomFID_13AB3770_B637_11E1_923E_F4D18B2B8E0E \
    START=25-sep-2009 TS_OK SIGN="0017 4AE1 DA7E 1383 CD51 635C \
    DB51 7700 07B5 9B16 BEB9 4E30 4DD5 0CA5 F087"
    INCREMENT CCS_LINKER_FULL tidspssw 5.99 permanent uncounted \
    VENDOR_STRING=dpsric369 HOSTID="24770370d058 0015c54f761d" \
    ISSUER="Texas Instruments Inc." \
    SN=CustomFID_13AB3770_B637_11E1_923E_F4D18B2B8E0E \
    START=25-sep-2009 TS_OK SIGN="00E0 C7EC 8098 EC27 2732 5378 \
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    - Bob

  • 0 in reply to Robert Lantzy
    TI__Guru*** 130875 points

    Hi Bob,

    I am glad you got past the installation problem.  Regarding the license ... the license file requires the eth0 address of the machine you run on.  Depending on your VM setup this may be different and hence why the license file started complaining.

    I would do a couple things

    - verify the eth0 address on both VM and pc

    - see if you can set your VM to use the same one

    If you need to rehost the license to a new MAC address, you are able to do this once yourself here:  www.ti.com/myregisteredsoftware

    Otherwise you need the license team at  ccs_subscriptions@list.ti.com

    Another note:  CCS will not look for a permanent license while the demo is still going.  You may be able to bypass this to test/retest your permanent license by restarting the license setup under Help->Code Composer Studio Licensing Infomration-> Upgrade tab .... "Launch License Setup"

    Please keep us informed.

    Best Regards,
    Lisa 

  • 0 in reply to Lisa TI
    Intellectual 360 points

    Lisa,

    Okay, here's the weird thing.  If I start the license setup wizard, it lists 2 MAC addresses for the machine.  The first MAC address (101f74f67740) is the one I used when I got my latest license file from TI.  So, if the tool itself says that this is a valid Host ID, why is it rejecting the license file?  Is it possible for you to analyze the contents of my permanent license file to see what the Host ID is in it?  I already did a re-host when this problem first happened, so I can't do another myself.

     

    I also still have my original license file, that I was using when I had the 5.2 version of Code Composer running.  Here it is (again, with its extension changed to .txt):

    8814.TMDSCCS-ALLN01D-v5.txt
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    #Please Do not delete this comment line.
    INCREMENT CCS_CONNECTION_ALL tidspssw 5.99 permanent uncounted \
    VENDOR_STRING=dpsric369 HOSTID="24770370d058 0015c54f761d" \
    ISSUER="Texas Instruments Inc." \
    SN=CustomFID_13AB3770_B637_11E1_923E_F4D18B2B8E0E \
    START=25-sep-2009 TS_OK SIGN="00E2 5C07 CAAE B3CF D550 2E21 \
    E493 9C00 E8E2 17AC 0C58 3231 948F 2A24 3225"
    INCREMENT CCS_DEBUGGER tidspssw 5.99 permanent uncounted \
    VENDOR_STRING=dpsric369 HOSTID="24770370d058 0015c54f761d" \
    ISSUER="Texas Instruments Inc." \
    SN=CustomFID_13AB3770_B637_11E1_923E_F4D18B2B8E0E \
    START=25-sep-2009 TS_OK SIGN="0017 4AE1 DA7E 1383 CD51 635C \
    DB51 7700 07B5 9B16 BEB9 4E30 4DD5 0CA5 F087"
    INCREMENT CCS_LINKER_FULL tidspssw 5.99 permanent uncounted \
    VENDOR_STRING=dpsric369 HOSTID="24770370d058 0015c54f761d" \
    ISSUER="Texas Instruments Inc." \
    SN=CustomFID_13AB3770_B637_11E1_923E_F4D18B2B8E0E \
    START=25-sep-2009 TS_OK SIGN="00E0 C7EC 8098 EC27 2732 5378 \
    XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

    It worked fine with version 5.2, so why is version 5.4 rejecting it?

    - Bob

     

  • 0 in reply to Robert Lantzy
    TI__Guru*** 130875 points

    Hi Robert,

    if you feel confident this is not a VM setup item, I can only point you to the license team as I posted earlier.   Our team here does not have the visibility and/or ability to do the rehosting for you, but license team can help you.

    Please keep us informed here as well.

    Best Regards,
    Lisa 

  • 0 in reply to Lisa TI
    TI__Guru*** 130875 points

    also verify you know the eth0 address ...