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Code Composer v5.4 New Install Silently Fails

Dave Storrar
Prodigy 40 points

Hi There,

I've just tried to install the latest code-composer version (ccs_setup_5.4.0.00091), never having used the tool before.  When running the setup-file, it just crashes, with no dialog or pop-up indicating what the problem is.  I've found the following error text in the Windows event log:

Faulting application name: ccs_setup_5.4.0.00091.exe, version: 5.4.0.91, time stamp: 0x4fe2322a
Faulting module name: ccs_setup_5.4.0.00091.exe, version: 5.4.0.91, time stamp: 0x4fe2322a
Exception code: 0xc00000fd
Fault offset: 0x000223e7
Faulting process id: 0x1738
Faulting application start time: 0x01ce71238d75729d
Faulting application path: C:\Users\Dave\Downloads\ccs_setup_5.4.0.00091.exe
Faulting module path: C:\Users\Dave\Downloads\ccs_setup_5.4.0.00091.exe
Report Id: cc902172-dd16-11e2-be74-bcaec5021af2

Machine details are:

ASUS EB1501P Nettop.
Intel Atom D525 CPU @1.8GHz
2GB RAM
Windows 7 Home Premium (64-bit)
NVidia ION Graphics - driver version 3.20.18

I do wonder if it's related to the NVidia issue mentioned here.  However, I don't have an Optimus chipset - and the NVidia control panel doesn't have the "Preferred Graphics Processor" option mentioned in that solution.

Can anyone help?

Cheers,
Dave

  • 0
    TI__Guru*** 130875 points

    Hi Dave,

    would you please send the installation logs?  These are in the installjammer registry directory and this folder is possibly a hidden folder and is found in program files or program files(x86).

    It might also be good to double check antivirus and permissions interference.

    Best Regards,
    Lisa 

  • 0
    TI__Mastermind 22060 points

    Hi Dave,

    It does look like you're failing due to another variation of the NVidia bug. To confirm, could you zip up and attach the install logs here? They should be in c:\program files (x86)\installjammer registry\ccsv5. Installjammer registry is a hidden folder. 

    We may be able to send you an executable that will circumvent the issue altogether.

    Danish

  • 0 in reply to danishinnis
    Prodigy 40 points

    Hi Danish, Lisa,

    Thanks for your prompt support!

    I have now tried installing with my antivirus disabled (MS Security Essentials) - the behaviour is the same.

    For the install logs, I'm afraid I don't seem to have an "installjammer" directory in either "Program Files" or "Program Files (x86)".  I'm definitely showing hidden files, and to be sure, I typed the path into the address bar - no "installjammer".

    Any other suggestions?

    Cheers
    Dave 

  • 0 in reply to Dave Storrar
    TI__Mastermind 22060 points

    Hi Dave,

    It's "installjammer registry" - the full path should be "c:\program files (x86)\installjammer registry\ccsv5". If you've tried that, I'm at a loss! We'd have to do a webex to be able to determine what's causing the problem on your end.

    Danish

  • 0 in reply to danishinnis
    Prodigy 40 points

    Hi Danish,

    I'm happy to do a webex to resolve this.  Unfortunately I'm not available until around 18:00 GMT on Friday, I'm not sure what time-zone you are in, so let me know when suits you.

    Thanks again for your help

    Dave

  • 0 in reply to Dave Storrar
    TI__Mastermind 22060 points

    Hi Dave,

    I'm in Toronto, Canada (EST) and some time around 20:00 GMT on Friday would work for me. Please email me directly at d-innis@ti.com so we can set things up.

    Thanks

    Danish

  • 0 in reply to danishinnis
    Prodigy 40 points

    Hi Danish,

    Thanks for your time this evening.  I can confirm that the problem was indeed that my user-profile was stored on an NTFS Junction point on my filesystem.  Following your suggestion, I created a new user profile on the local (non-junctioned) area and ran the installer from there.  I now have Code Composer up and running :-)

    I see now that junctions are mentioned in the troubleshooting guide (http://processors.wiki.ti.com/index.php/Troubleshooting_CCSv5), but under the "Installer hangs during installation" title - it might be worth changing that to "Installer hangs or crashes during installation".

    Have a good weekend!

    Cheers
    Dave 

  • 0 in reply to Dave Storrar
    TI__Mastermind 22060 points

    Hi Dave,

    Glad you're up and running! I'll get the documentation updated.

    Danish