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CCS V5.4 Installation Error

namsoo kong
Prodigy 40 points

Hi TI,

I got a problem during installation of CCS V.5.4 on Windows XP.

I made C:\temp, and turned off all virus vaccines.

error logs are as follow

Error in action ExecuteAction

Error in action ExecuteAction

Error in action ExecuteScript

list element in quotes followed by ":" instead of space
while executing
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
(procedure "::InstallJammer::ExecuteActions" line 69)
invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
(procedure "::InstallJammer::actions::ExecuteAction" line 35)
invoked from within
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
(procedure "::InstallJammer::ExecuteActions" line 69)
invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
(procedure "::InstallJammer::actions::ExecuteAction" line 35)
invoked from within
"::InstallJammer::actions::$component $this"
Error in action ExecuteAction

Error in action ExecuteAction

Error in action ExecuteScript

list element in quotes followed by ":" instead of space
while executing
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
(procedure "::InstallJammer::ExecuteActions" line 69)
invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
(procedure "::InstallJammer::actions::ExecuteAction" line 35)
invoked from within
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
(procedure "::InstallJammer::ExecuteActions" line 69)
invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
(procedure "::InstallJammer::actions::ExecuteAction" line 35)
invoked from within
"::InstallJammer::actions::$component $this"
while executing
"$obj execute"
(procedure "::InstallJammer::ExecuteActions" line 69)
invoked from within
"::InstallJammer::ExecuteActions $id -when $when"
(procedure "::InstallJammer::RaiseEventHandler" line 93)
invoked from within
"::InstallJammer::RaiseEventHandler .wizard"
(command bound to event)

I'm attaching capture files.

Regards, 

Soo

  • 0
    TI__Guru*** 130875 points

    Hi Soo,

    could you please try attaching the logs again?   the ones from the installjammer registry directory.  This may be a hidden directory in program files or program files(x86).

    Also make sure you are not installing over  an existing installation or using a shared/mapped/virtual drive.

    Best Regards,
    Lisa 

  • 0 in reply to Lisa TI
    Prodigy 40 points

    Hi Lisa

    I'm attaching logs again.

    Best Regards,

    Soo

    CCS_Installation_error.zip
  • 0 in reply to namsoo kong
    TI__Guru*** 130875 points

    Hi Soo,

    we need the installjammer registry logs I mentioned.

    Thanks,
    Lisa 

  • 0 in reply to Lisa TI
    Prodigy 40 points

    Hi Lisa,

    I missed your point.

    I'm attaching InstallationJammer Registry

    Regards,

    Soo

    InstallJammer Registry.zip
  • 0 in reply to namsoo kong
    TI__Guru*** 130875 points

    Hi Soo,

    thanks.  I wonder if your temp directory is causing a problem or antivirus.  Do you use trend micro antivirus?  Did you run the full installer with antiviru off?

    Also, please try again, however this time

    - clear out the old installation and logs first

    - try to change the temp directory to something simple like c:/temp

    - ensure antivirus is disabled.  it could be the unzip process is being blocked here.

    Best regards,
    Lisa 

  • 0 in reply to Lisa TI
    Prodigy 40 points

    Hi Lisa,

     

    Thanks for your trouble.

    As I mentioned all antivirus program was offed and temp directory was cleaned before installation..

    I solved the problem by cleaned old directories and files.

    The problem was from the selected options.

    Proceeding with installation stage, if the taken option is not matched with other options which was taken other stage, then it makes problem.

    Now it OK. 

    Thanks again LIsa.

     

    Best regards,

    Soo

  • 0 in reply to namsoo kong
    TI__Guru*** 130875 points

    Hi Soo,

    great, very glad to hear.

    Thanks for the update and all the best with development.

    Best Regards,
    Lisa