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Fail to Update CCSv5 - Destabilized

I attempted to update my CCSv5 environment.  Oops.  Now I can't launch the tools and I'll have to do a complete reinstall.

Is there advice on how to update without so much pain?  This is a serious problem and a major loss of productivity.

My log files are attached from the InstallJammer folder.

Chris

4848.UpdateFail1.ZIP

6835.UpdateFail2.ZIP

1524.UpdateFail3.ZIP

  • Hi Chris,

    I would always recommend a full fresh installation regardless.   We have seen some rocky roads with our update path.

    It is hard to say what went wrong.  Also the logs we need are the ccs install/update logs from the installjammer registry directory.

    I would recommend clearing out the old installation and doing a full fresh install with antivirus disabled.

    Please keep us informed.

    Best Regards,
    Lisa 

  • Hi Chris,

    just wanted to check whether there was any updates to your enquiry.

    Best Regards,
    Lisa 

  • Hi Lisa,

    I reinstalled CCS and I'm running again.

    Since it is known to be a problem, I think it would make sense to disable the "Check for Updates" feature.  It gives the impression that you can casually update a few components, when in fact it breaks your installation and a full reinstall is required.  A full reinstall is not something to be done casually.

    Thanks,

    Chris

  • Hi Chris,

    thanks for the update and feedback.   I agree and we are certainly keeping out install/update process as one in focus.

    Glad you are working and all the best with development.

    Best Regards,

    Lisa