CCS Update Failed, InstallJammerRegistry Directory not present

Richard Derman

After going through an unsuccessful update of my CCS V5.2.1.00018, I got a message asking me to upload a file from the C:/ProgramFiles(x86)/InstallJammerRegistry/...

Unfortunately, the InstallJammerRegistry directory does not exist on my system.

I went back to the CCS update dialog and all of the options had been removed except for the Hercules Emulation. What should I do to resolve this?

over 12 years ago

0 Gautam Iyer over 12 years ago

Guru 192875 points

Hi Ric,

The InstallJammerRegistry directory might be hidden. Check it out.

Regards,

Gautam

0 Richard Derman over 12 years ago

Prodigy 90 points

Your suggestion to turn on hidden files was correct, and the file has been uploaded.

0 Lisa TI over 12 years ago in reply to Richard Derman

TI__Guru*** 130875 points

Hi Richard,

do you require Hercules support? I did not see the logs attached so if you do need this resolved I recommend

- cleaning things out, logs included and going with a full fresh v5.4 installation with antivirus off

- send in the logs of any issues you encounter.

Best Regards,
Lisa

0 Richard Derman over 12 years ago in reply to Lisa TI

Prodigy 90 points

Lisa,

Please see subsequent post in which the log file was attached.

Thanks,

Rick

0 Lisa TI over 12 years ago in reply to Richard Derman

TI__Guru*** 130875 points

Hi Richard,

just a note in future it would have been more efficient to have the logs on this post.

Regardless, I will close this and continue on the other thread with you. We will have a look at the logs. It seems there is an eclipse update/install that might be failing but as soon as there is feedback we will let you know.

Best Regards,
Lisa

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CCS Update Failed, InstallJammerRegistry Directory not present