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CCS update 5.3 to 5.5 failure

don dukeshire

Prodigy 105 points

Running CCSv5.3 in winxp, attempted update with Check for Updates. Got installation failures and request to post InstallJammer Registry folder here. Is there a way to provide the folder privately?

over 12 years ago

0 Lisa TI over 12 years ago

TI__Guru*** 130875 points

Hi Don,

my ID is a link you can use for a friend/conversation request. You can send the logs offline and we will have a look. In general, however, I would always recommend a full fresh installation to a new directory.

Best regards,
Lisa

0 Lisa TI over 12 years ago in reply to Lisa TI

TI__Guru*** 130875 points

Hi Don,

are you still having issues? I have not seen anything offline.

Best Regards,

Lisa

0 don dukeshire over 12 years ago in reply to Lisa TI

Prodigy 105 points

I did not have time to reinstall CCS and plugins. I ignored the errors and kept going.

0 Lisa TI over 12 years ago in reply to don dukeshire

TI__Guru*** 130875 points

Hi Don,

I just set you a beta offline with the fix for your issue. (We did have a look at your logs, hence the request for offline contact).

I hope that will help.

Best Regards,
Lisa

0 don dukeshire over 12 years ago in reply to Lisa TI

Prodigy 105 points

Lisa,

Thank you for the information that the Version: 5.5.0.00058 reported after the update is a mistake.

0 Lisa TI over 12 years ago in reply to don dukeshire

TI__Guru*** 130875 points

Hi Don,

no worries, lucking v5.5 is fast approaching so that should be corrected. I hope a new installation fixes things for you. Please keep us informed.

Best regards,

Lisa