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Cannot download CCS in Windows

I have tried multiple times, on two different computers, to download CCS.  I log in and get approved to download it, then click "Download".  Then another page appears with the word Download at the top and a button labeled "Close".  In Firefox, nothing ever happens.  I then tried in IE:  a wait circle appears at the top of the tab and a progress bar appears at the bottom of the window.  This goes on for 1-2 hours.  Still, no software gets downloaded.  I searched the entire computer to make sure the file didn't go somewhere I didn't expect. 

What's going on?  Any ideas?