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Unable to install CCS v5.5 on windows 8

AKSHAY K A
Prodigy 60 points

Hi

 I'm unable to install CCS v5.5.0.00077 on windows 8. I'm getting as "Error in the startup Script". I've attached a  screenshot of it. Please look into it as early as possible.

Thank You

  • TI__Guru*** 130875 points

    Hi,

    We would need the install logs in order to help you.  These are found in the installjammer registry directory which may be hidden and is under program files or program files (x86).

    Best Regards,

    Lisa

  • in reply to Lisa TI
    TI__Mastermind 22060 points

    Hi,

    Can you please check your system and user PATH environment variables, and add that information here, please?

    thanks

    Danish

  • in reply to Lisa TI
    Prodigy 60 points

    What exactly do I have to attach from Installjammer folder ?

  • in reply to Lisa TI
    Prodigy 60 points

    Fullscreen 5153.ccs_setup_5.5.0.00077_install.log Download 
    ---------------------------------------
------ ccs_setup_5.5.0.00077 Installation -------------
---------------------------------------
12/06/2013 18:32:00PM - 
12/06/2013 18:32:00PM - 


12/06/2013 18:32:00PM - InstallID      : 2E9C2A34-EB33-4732-AA06-F6634419A2F1
12/06/2013 18:32:00PM - Installer      : F:\ccs_setup_5.5.0.00077.exe
12/06/2013 18:32:00PM - BuildName      : ccs_setup_5.5.0.00077.exe
12/06/2013 18:32:00PM - Install version: 5.5.0.00077
12/06/2013 18:32:00PM - Install source : F:\
12/06/2013 18:32:00PM - OS             : Windows
12/06/2013 18:32:00PM - UserName       : Akshay Kota
12/06/2013 18:32:00PM - Update?        : 0
12/06/2013 18:32:00PM - testmode       : false
12/06/2013 18:32:00PM - testurl        : <%testurl%>
12/06/2013 18:32:00PM - http info      : -accept */* -proxyfilter http::ProxyRequired -proxyhost {} -proxyport {} -urlencoding utf-8 -useragent {Tcl http client package 2.5.3}
12/06/2013 18:32:00PM - tmp dir        : C:/Users/AKSHAY~1/AppData/Local/Temp/ijtmp_5E4B1616-312F-4CFE-B11A-699910928D1E
12/06/2013 18:32:00PM - InstallURL     : <%InstallURL%>
12/06/2013 18:32:00PM - Command line   : /installkitvfs/main.tcl 0 
12/06/2013 18:32:00PM - 


12/06/2013 18:32:00PM - Executing action DAE6D44E-3DC2-4543-A1EB-001C5F515422 - Find NVidia
12/06/2013 18:32:00PM - Executing action B8763022-D5E2-4AA8-844A-EC7CFCAD7157 - Set answer (OK)
12/06/2013 18:32:00PM - Checking conditions for 27036D2D-68D1-4483-BE67-0FF19E850B0E - Message Box - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition AD8FFE88-09C6-4C1A-B557-188632C09B2D - String Is Condition
12/06/2013 18:32:00PM - Checking to see if <%foundNVidia%> is true
12/06/2013 18:32:00PM - ** Checking to see if false is true
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action 27036D2D-68D1-4483-BE67-0FF19E850B0E - Message Box - conditions failed
12/06/2013 18:32:00PM - Checking conditions for 73D33A11-6A32-4488-A6B1-9BB8ACD7372B - Exit (NVidia) - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition 32FD86A1-3EC3-4270-9E8D-7476DE237A5E - String Equal Condition
12/06/2013 18:32:00PM - Checking to see if <%answer%> equals Cancel
12/06/2013 18:32:00PM - ** Checking to see if OK equals Cancel
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action 73D33A11-6A32-4488-A6B1-9BB8ACD7372B - Exit (NVidia) - conditions failed
12/06/2013 18:32:00PM - Checking conditions for B64D3D93-67B0-4BD9-9B1B-4264B8023A45 - Set Temp value - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition 5401F86C-FE5E-4FF7-A77A-C4CBD8D576EB - Execute Script Condition
12/06/2013 18:32:00PM - Condition passed
12/06/2013 18:32:00PM - Executing action B64D3D93-67B0-4BD9-9B1B-4264B8023A45 - Set Temp value
12/06/2013 18:32:00PM - Executing action A2728FBB-5A26-4329-BFBE-DE6C9E246501 - Check Temp/Installsource value
12/06/2013 18:32:00PM - Checking conditions for 3A18DFFF-E127-407E-987E-23B777277223 - Check for McAfee - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition 60C48044-51FA-4487-BFBF-5E5276E11AA6 - Platform Condition
12/06/2013 18:32:00PM - Checking to see if <%Platform%> is Windows
12/06/2013 18:32:00PM - ** Checking to see if Windows is Windows
12/06/2013 18:32:00PM - Condition passed
12/06/2013 18:32:00PM - Executing action 3A18DFFF-E127-407E-987E-23B777277223 - Check for McAfee
12/06/2013 18:32:00PM - Registry key HKEY_LOCAL_MACHINE\SOFTWARE\McAfee does not exist unable to open key: The system cannot find the file specified.
12/06/2013 18:32:00PM - Checking conditions for 123EF823-0459-4F01-ABF1-BE12CCBD883C - Check for junctions (Windows) - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition 9DA2DCAC-C1A2-4FA9-A505-21437A8B0431 - Platform Condition
12/06/2013 18:32:00PM - Checking to see if <%Platform%> is Windows
12/06/2013 18:32:00PM - ** Checking to see if Windows is Windows
12/06/2013 18:32:00PM - Condition passed
12/06/2013 18:32:00PM - Executing action 123EF823-0459-4F01-ABF1-BE12CCBD883C - Check for junctions (Windows)
12/06/2013 18:32:00PM - checking C:/Users/AKSHAY~1/AppData/Local/Temp/ijtmp_5E4B1616-312F-4CFE-B11A-699910928D1E for links
12/06/2013 18:32:00PM - Checking conditions for 6D910536-6D94-48FC-9FB6-DEC5FBC0E6B9 - Set Update variables if needed - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition A2DF4B22-7FD5-40DD-A8C7-744CDD290075 - String Equal Condition
12/06/2013 18:32:00PM - Checking to see if <%InstallPrefix%> equals ccs_update
12/06/2013 18:32:00PM - ** Checking to see if ccs_setup equals ccs_update
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action 6D910536-6D94-48FC-9FB6-DEC5FBC0E6B9 - Set Update variables if needed - conditions failed
12/06/2013 18:32:00PM - Checking conditions for FD9BA738-0681-4F8C-A99E-D9630FE9317A - Get InstallDir - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition 96501BA3-2DAB-4133-BEAD-86FCA44BFE84 - String Is Condition
12/06/2013 18:32:00PM - Checking to see if <%UpdateMode%> is true
12/06/2013 18:32:00PM - ** Checking to see if 0 is true
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action FD9BA738-0681-4F8C-A99E-D9630FE9317A - Get InstallDir - conditions failed
12/06/2013 18:32:00PM - Checking conditions for 5A908E3F-6B9A-4311-B8CA-15578F03CEC9 - Set Native_Eclipse_Selected - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition A2036039-9CCB-492A-8247-6D07128AEE2F - Command Line Test Condition
12/06/2013 18:32:00PM - Checking to see if eclipseprefix was passed on the command line
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action 5A908E3F-6B9A-4311-B8CA-15578F03CEC9 - Set Native_Eclipse_Selected - conditions failed
12/06/2013 18:32:00PM - Checking conditions for 99A470ED-DD5C-4D41-BA90-A04A061322EB - Set Native Eclipse Variable - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition DF6C1A44-866A-4053-A6D4-D810A1260FFA - String Is Condition
12/06/2013 18:32:00PM - Checking to see if <%UpdateMode%> is true
12/06/2013 18:32:00PM - ** Checking to see if 0 is true
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action 99A470ED-DD5C-4D41-BA90-A04A061322EB - Set Native Eclipse Variable - conditions failed
12/06/2013 18:32:00PM - Checking conditions for 0E76BDFA-AE33-4D11-80D4-021EEE28FADA - Set Valid Eclipse Variable - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition A0F1E771-08C1-4655-89F3-A760BAE68E12 - String Is Condition
12/06/2013 18:32:00PM - Checking to see if <%UpdateMode%> is true
12/06/2013 18:32:00PM - ** Checking to see if 0 is true
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action 0E76BDFA-AE33-4D11-80D4-021EEE28FADA - Set Valid Eclipse Variable - conditions failed
12/06/2013 18:32:00PM - Checking conditions for F0A046CD-8A59-4F7D-B025-7ED78FD8C0F3 - Execute Response File Action - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition C434E3F3-C405-466D-9713-A8F99B3BCC12 - Command Line Test Condition
12/06/2013 18:32:00PM - Checking to see if response-file was passed on the command line
12/06/2013 18:32:00PM - Condition failed
12/06/2013 18:32:00PM - Skipping action F0A046CD-8A59-4F7D-B025-7ED78FD8C0F3 - Execute Response File Action - conditions failed
12/06/2013 18:32:00PM - Checking conditions for 73286838-ADC5-44C6-9BF4-3D00C32317F7 - Set Windows information - Before Action is Executed
12/06/2013 18:32:00PM - Checking condition DDEDDBE3-895A-4F08-B242-B5CEB39360F2 - Platform Condition
12/06/2013 18:32:00PM - Checking to see if <%Platform%> is Windows
12/06/2013 18:32:00PM - ** Checking to see if Windows is Windows
12/06/2013 18:32:00PM - Condition passed
12/06/2013 18:32:00PM - Executing action 73286838-ADC5-44C6-9BF4-3D00C32317F7 - Set Windows information
12/06/2013 18:32:00PM - Checking System Info...
12/06/2013 18:32:00PM - Registry key WindowsCSDVersionString does not exist
12/06/2013 18:32:00PM - Windows 8 matched .*\s*Windows 8.*
12/06/2013 18:32:00PM - WindowsProductName= Windows 8 
  WindowsCurrentVersion= 6.2 
  WindowsCSDVersionString= - 
  WindowsCSDVersionDWord= 0 
  WindowsPlatform= Windows
12/06/2013 18:32:00PM - Executing action 1409F691-5623-49F1-99EB-D4ED15870571 - Set BuildName (default)

    I have attached a file from InstallJammer registry directry.

  • in reply to AKSHAY K A
    TI__Mastermind 22060 points

    Hi,

    Can you please check your system and user PATH environment variables, and add that information here, please?

    thanks

    Danish