• State Resolved
  • Locked Locked
  • Replies 3 replies
  • Subscribers 53 subscribers
  • Views 411 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

ccsv5.4 installation problem

Calvin Kim
Prodigy 40 points


I've been trying to install ccs v5.5 for two weeks and I couldn't figure out what the problem is.

at first, warning message shows up, and it says"Installation detected pending reboot ~~~"

but even if i try right after rebooting my system, the same message shows up.

So I ignored them and proceeded. which lead to another error.

7776.60556FE5-C1A1-4061-8DF8-FFB8393BAE2D.zip

please help.

  • 0
    TI__Guru*** 130875 points

    Hi Calvin

    I see two issues.  You have a user name with special characters and you are using program files.

    My recommendation.  Clear out all attempts including the logs. 

    Then try with antivirus off and a different user account.   Also you may be better with the v6 beta and may not need a different account.

    Best regards,

    Lisa

  • 0 in reply to Lisa TI
    Prodigy 40 points

    Okay, thank you for the advices.

    I just want to make sure about the word 'clear'.

    does this mean that just deleting setup file and remaining [c:\ti] folder won't be enough?

    Will I have to roll back entire system and change username?

    And by the way, TI should really think about issues involving OS in other languages.

  • 0 in reply to Calvin Kim
    TI__Guru*** 130875 points

    Hi Calvin,

    I would make sure the user account has no special characters.  You should manually delete all the relevant folder and isntallation logs.

    Best Regards,

    Lisa