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CCSv4.1.0.01000 uninstallation error

Urmil Parikh
Intellectual 1870 points

I get Application Error when uninstalling CCS4 version 4.1.0.01000 (4.1 Beta). Such error is seen with many past versions. When is it expected to get fixed?

After clicking OK button of error message, the uninstaller seems to hang and not do anything. Both Next & Cancel buttons remain disabled. The only option is to kill that window and manually delete following folders:
C:\Program Files\Texas Instruments\ccsv4
C:\Program Files\InstallJammer Registry\ccsv4

Below is the log of error:

Error in action ExecuteAction

Error in action UninstallSelectedFiles

couldn't open "C:/Program Files/Texas Instruments/ccsv4/uninstall_CCSv4.exe": permission denied
    while executing
"::open $filename $access $permissions"
    (procedure "miniarc::open" line 64)
    invoked from within
"miniarc::open crap $filename a"
    (procedure "installkit::addfiles" line 2)
    invoked from within
"installkit::addfiles $conf(uninstall) $files $names"
    (procedure "::InstallJammer::StoreLogsInUninstall" line 25)
    invoked from within
"::InstallJammer::StoreLogsInUninstall"
    (procedure "::InstallJammer::CleanupInstallInfoDirs" line 59)
    invoked from within
"::InstallJammer::CleanupInstallInfoDirs"
    (procedure "::InstallJammer::actions::UninstallSelectedFiles" line 349)
    invoked from within
"::InstallJammer::actions::$component $this"
    while executing
"$obj execute"
    (procedure "::InstallJammer::ExecuteActions" line 62)
    invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
    (procedure "::InstallJammer::actions::ExecuteAction" line 35)
    invoked from within
"::InstallJammer::actions::$component $this"
Error in action ExecuteAction

Error in action UninstallSelectedFiles

couldn't open "C:/Program Files/Texas Instruments/ccsv4/uninstall_CCSv4.exe": permission denied
    while executing
"::open $filename $access $permissions"
    (procedure "miniarc::open" line 64)
    invoked from within
"miniarc::open crap $filename a"
    (procedure "installkit::addfiles" line 2)
    invoked from within
"installkit::addfiles $conf(uninstall) $files $names"
    (procedure "::InstallJammer::StoreLogsInUninstall" line 25)
    invoked from within
"::InstallJammer::StoreLogsInUninstall"
    (procedure "::InstallJammer::CleanupInstallInfoDirs" line 59)
    invoked from within
"::InstallJammer::CleanupInstallInfoDirs"
    (procedure "::InstallJammer::actions::UninstallSelectedFiles" line 349)
    invoked from within
"::InstallJammer::actions::$component $this"
    while executing
"$obj execute"
    (procedure "::InstallJammer::ExecuteActions" line 62)
    invoked from within
"::InstallJammer::ExecuteActions $action -parent $id -conditions $eval"
    (procedure "::InstallJammer::actions::ExecuteAction" line 35)
    invoked from within
"::InstallJammer::actions::$component $this"
    while executing
"$obj execute"
    (procedure "::InstallJammer::ExecuteActions" line 62)
    invoked from within
"::InstallJammer::ExecuteActions $id -when $when"
    (procedure "::InstallJammer::RaiseEventHandler" line 79)
    invoked from within
"::InstallJammer::RaiseEventHandler  .wizard"
    (command bound to event)

  • 0
    TI__Guru**** 451681 points

    Hi Urmil,

    The various InstallJammer uninstall errors should have been addressed awhile back. I am surprised to see them in a 4.1 build. If you see them in a release build, please let us know.

    Thanks

    ki

  • 0 in reply to Ki
    TI__Guru**** 170244 points

    Urmil,

    I uninstalled CCS4.1.01000 from two different machines (Vista Home Basic and XP, both 32-bits) but did not find the exact issues you experienced. However I had a bit more trouble when I tried to uninstall it from Vista using a User account - even when I bypassed the User Access Control (UAC). Unfortunately I don't have the exact error messages here, but I recall having some problems that were solved when I logged on with an Admin account, so maybe this may be your case. Are you sure you have admin privileges or is running the uninstaller from a true Admin account?

    Best regards,

    Rafael

     

  • 0 in reply to desouza
    TI__Intellectual 1870 points

    I tried to run uninstaller with my domain login. It is not an admin account but I have admin privileges on this machine.

  • 0 in reply to Urmil Parikh
    TI__Guru* 84110 points

    Another customer is also having trouble uninstalling CCSv4.1. He gets this error dialog:

    What can be done?

  • 0 in reply to RandyP
    TI__Guru**** 451681 points

    The customer can ignore the error and kill the uninstaller in Task Manager if it does not go away. I'd then recommend manually deleting any leftover folders.

    I thought all the uninstall errors were addressed by 4.1. Is this the RTM build (4.1.2003/6)?

  • 0 in reply to Ki
    Prodigy 10 points

    The version number is 4.1.0.02006 running on WinXP 32bits.