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CCS3.3 installation fatal error

Flamingo
Expert 2290 points

I'm running Window XP Pro Version 2002 SP 3 on a Dell Precision M6300.

I'm trying to upgrade from the EVAL board version of CCS3.3 to a purchased full version to talk to my target hardware.

The CCS Install failed with "Internal Error 2753 CC_APP.EXE_" followed by a bunch of numbers that look like a registration ID.

I looked up the error on line, and many of the hits seem to be associated with Vista, which I'm not using. Some of them suggested that a .msi file was trying to be run from a directory that I didn't have permissions for. I'm not finding a .msi file that is new on my system.

Any hints for how to continue?

  • 0
    TI__Mastermind 24340 points

    The error "internal error 2753: CC_APP.EXE_xxxxxxxx" is a Generic Windows installer error, not so much specific to CCS.

    Do you have other versions of the tool installed? We are not aware of any issues and suspect that the installer error is occurring because of something specific with your system. Can you try the below steps:

    1. Uninstall any previous versions of Code Composer Studio using windows uninstall.

    2. Using Windows Explorer delete all of the files in the C:\ti directory (or whichever directory it was installed)

    3. Using Windows Explorer delete all of the files in the C:\windows\ti directory.

    4. Using Start --> Run --> Regedit, open the Registry and delete GoDSP and Texas Instruments under HKEY_LOCAL_MACHINE\Software.

    5. Restart the CPU

    6. Install Code Composer Studio.

  • 0
    TI__Guru**** 462941 points

    Was an install log (TI_InstallLog.txt) generated in the root of you C: drive? If so, can you attach it to this thread?

    Thanks

    ki

  • 0 in reply to Ki
    Expert 2290 points

    I've attached the file. If it suggests that I should not have to uninstall the world, let me know. (I've done that several times to get bios_5_33_03 working, and I'd hate to go through it again.)

    Thanks for any info.

  • 0 in reply to Flamingo
    TI__Guru**** 462941 points

    You mentioned that you are upgrading from an EVAL version to the full version. How are you doing that upgrade? Did you uninstall the EVAL version and is now installing the full tools?

  • 0 in reply to Ki
    Expert 2290 points

    I have not yet uninstalled the eval version. To be honest, since they are both version 3.3, I thought the install would be as simple as modifying a register variable.

  • 0 in reply to Flamingo
    TI__Guru**** 462941 points

    I'd strongly recommend uninstalling the EVAL first (and then delete any left over files) and then install the full tools. I assume you have the full tools installer. The InstallShield error you were getting sometimes occurs when the installer is having problems over installing on top of existing files.

    ki