CCS 6 installer does nothing

Bruno Saraiva

Hi there,

I've been trying to install CCS on my desktop for a couple of months, no luck. I looked at all similar problems in the forum, but could not find my exact situation. So here it goes:

- Windows 7 Professional SP1, fully updated, running in PT-BR language

- Intel Core i5-2400, 8Gb RAM

AVG anti-virus (properly disabled before attempting to install)

Tried CCS 6.0.0 (both online and full download installations), and now back to the subject I am trying with CCS6.0.1.00040. For what is worth, the file name is _win32.zip, and my machine is 64 bits, does that matter?

Double clicking the installer does nothing, no errors, no messages. But it does create an entry on the Control Panel Uninstall Programs... It does create folders (including on the Start Menu), but these folders are empty.

Where do I look now? I followed the "troubleshooting" from another post, and erased anything related to a possible previous installation/attempt from users/<my_username>/...

The "users" folder in PT-BR windows has an accented name "usuários" (thanks Microsoft). Is that maybe the problem?

PS: Meanwhile, I have been using it quite well on my laptop computer - but I do want to come back to my "big screens"!

Thanks

over 11 years ago

0 Lisa TI over 11 years ago

TI__Guru*** 130875 points

Hi Bruno,

do you get any installation logs started/created? I use ccs v4,5, and 6 regularly on a 64bit Win 7 installation.

Best Regards,

Lisa

0 Bruno Saraiva over 11 years ago in reply to Lisa TI

Guru 13040 points

Lisa,

Where do I look for a log? It does not even seem to create a CCS folder anywhere. There is no log file in the folder in which the ccs_setup_6.0.100040.exe file was run from.

(I was afraid that I ran into a very particular situation, none of my colleagues faced this one! - I even double checked to see if my processor was compatible with SSE2 or something that I read on another post...)

Rgds

Bruno

0 Chester Gillon over 11 years ago in reply to Bruno Saraiva

Guru 92251 points

Bruno Saraiva said:
Where do I look for a log?

When I had problems with the CCSv6 installer doing nothing under Linux, I found the installer had written logs to the temporary directory - I assume that under Windows installer logs may be in the Windows temporary directory.

Look for log files with "bitrock" in the filename.

0 AndyW over 11 years ago in reply to Bruno Saraiva

TI__Genius 16510 points

Bruno,

Some more questions:

Are some (or all) of the PCs where CCS is work using the same PT-BR version of Windows?
If you open the task manager before you run the CCS installer, do you see the "ccs_setup_6.0.1.00040.exe" and "tclsh.exe" processes in the process list?
If you type %TEMP% into the address bar of a Windows Explorer and sort the file list by creation date, do you see any files called "bitrock_installer_*.log" ? If not, could you also check for these files in C:\TEMP?

0 Bruno Saraiva over 11 years ago in reply to AndyW

Guru 13040 points

Are some (or all) of the PCs where CCS is work using the same PT-BR version of Windows?
A: No, the one that's working has good old English in it.

If you open the task manager before you run the CCS installer, do you see the "ccs_setup_6.0.1.00040.exe" and "tclsh.exe" processes in the process list?
A: I can see ccs_setup..., but I tried to peek at the list a few times and am quite sure that tclsh.exe never started.

Fullscreen 7268.20140805 bitrock_installer.log Download

Log started 08/05/2014 at 11:03:59
Preferred installation mode : unattended
Trying to init installer in mode unattended
Mode unattended successfully initialized
Cannot delete file C:/Users/bruno/AppData/Local/Temp/bitrock_installer.log
[11:04:00] Product Name Code Composer Studio 6.0.1\nProduct Version 6.0.1.00040\n
Could not find registry key HKEY_LOCAL_MACHINE\Software\Texas Instruments\Code Composer Studio 6.0.1 Version. Setting variable oldVersion to empty value
[11:04:00] HKEY_LOCAL_MACHINE\Software\Texas Instruments\Code Composer Studio 6.0.1
Preparing to Install
Preparing to Install
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[11:04:02] admin = 1
[11:04:02] installertype = setup
[11:04:03] running C:\Users\bruno\AppData\Local\Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9\tcl\bin\tclsh "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9/installer_tcl/main_frontend/main.tcl" --installersrc "C:/ti/CCS6.0.1.00040_win32" --installertmp "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9"  --buildid 6.0.1.00040 --installer "C:/ti/CCS6.0.1.00040_win32/ccs_setup_6.0.1.00040.exe" 
Executing C:\Users\bruno\AppData\Local\Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9\tcl\bin\tclsh "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9/installer_tcl/main_frontend/main.tcl" --installersrc "C:/ti/CCS6.0.1.00040_win32" --installertmp "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9"  --buildid 6.0.1.00040 --installer "C:/ti/CCS6.0.1.00040_win32/ccs_setup_6.0.1.00040.exe" 
Script exit code: 1

Script output:
 

Script stderr:
 invalid command name "tclPkgUnknown"
    while executing
"tclPkgUnknown tdom {}"
    ("package unknown" script)
    invoked from within
"package require tdom"
    (file "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9/installer_tcl/main_frontend/main.tcl" line 1)

Error running C:\Users\bruno\AppData\Local\Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9\tcl\bin\tclsh "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9/installer_tcl/main_frontend/main.tcl" --installersrc "C:/ti/CCS6.0.1.00040_win32" --installertmp "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9"  --buildid 6.0.1.00040 --installer "C:/ti/CCS6.0.1.00040_win32/ccs_setup_6.0.1.00040.exe"  : invalid command name "tclPkgUnknown"
    while executing
"tclPkgUnknown tdom {}"
    ("package unknown" script)
    invoked from within
"package require tdom"
    (file "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9/installer_tcl/main_frontend/main.tcl" line 1)
[11:04:03] CCS_ERROR: Installer exited with error code
[11:04:03] 
[11:04:03] invalid command name "tclPkgUnknown"
    while executing
"tclPkgUnknown tdom {}"
    ("package unknown" script)
    invoked from within
"package require tdom"
    (file "C:/Users/bruno/AppData/Local/Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9/installer_tcl/main_frontend/main.tcl" line 1)
[11:04:03] deleting temp directory
Creating Uninstaller
Creating uninstaller 25%
Creating uninstaller 50%
Creating uninstaller 75%
Creating uninstaller 100%
Installation completed
[11:04:06] ccsdir = C:\Users\bruno\AppData\Local\Temp/ccs_8904e299-3f88-42ac-7859-71c45f21afc9
Log finished 08/05/2014 at 11:04:06

Thanks for the log folder information. The log file of my last attempt is attached. I uninstalled the previous CCS attempt and turnet anti-virus off before running it. If it matters, this log was tried with "run as administrator", which I usually do to install "important" software, but neither that nor just "run" work.

0 danishinnis over 11 years ago in reply to Bruno Saraiva

TI__Mastermind 22060 points

Hi Bruno,

It looks like the CCS installer is unable to extract all of the files it needs to start up, in the %TEMP% folder. Could you:

1. Verify that you have enough space.

2. Delete any ccs_* folders from the %TEMP% folder

3. Download the ccs web installer from here: http://processors.wiki.ti.com/index.php/Download_CCS#Code_Composer_Studio_Version_6_Downloads. This can be dropped into the extracted *_win32 folder.

4. Run the installer from the command line with the option --test true (note there is a double-dash before test). This will create a new ccs_* folder in the %TEMP% folder, If the installer still doesn't run for you, we need to check this folder for 0 size files.

Thank you for your patience,

Danish

0 Bruno Saraiva over 11 years ago in reply to danishinnis

Guru 13040 points

1. Verify that you have enough space.

Yes, 257Gb free

2. Delete any ccs_* folders from the %TEMP% folder

Done; there were 5 or 6 folders with that name and a long hashtag-alike name following each one.

3. Download the ccs web installer from here: http://processors.wiki.ti.com/index.php/Download_CCS#Code_Composer_Studio_Version_6_Downloads. This can be dropped into the extracted *_win32 folder.

Done. The downloaded file has the exact same size as the previous existing one, which is 8,968Kb

Done.
The new %TEMP% folder is ccs-50a3....
The installer still did not work. I believe I looked into each and every subfolder of this temp folder. There are several files that are 1Kb in size, but absolutely none that are 0 sized. The root structure is

\certificates
\installer_tcl
\tcl
\util
ccs_installini.xml
ccs_manifest.xml
uninstall_ccs.dat
uninstall_ccs.exe

The total file size shown by explorer viewing the ccs_ folder inside %TEMP% is 16,463,472 bytes

No worries about my patience, I hope I can help you folks help me! (And I am using CCS developing code on the computer right next to this one...)

0 danishinnis over 11 years ago in reply to Bruno Saraiva

TI__Mastermind 22060 points

The extracted ccs_* folder size is smaller than it should be. Do you have an anti-virus/real time file scanning utility on the PC? Can you turn it off and try again?

If it doesn't work, are you open to trying a webex? Please email me directly at d-innis@ti.com so we can set that up.

Thanks

Danish

Code Composer Studio™︎

Code Composer Studio forum

CCS 6 installer does nothing