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Cannot install UniFlash 3.1 with Visual Studio installed

Rudolph Raab
Intellectual 760 points
Other Parts Discussed in Thread: UNIFLASH

Installation of UniFlash 3.1.00026 on a machine with Visual Studio 2013 or above already installed fails. UniFlash tries to install the Visual C++ 2012 Redistributable package, however since the 2013 redistributable is already installed (due to VS 2013), this causes the 2012 redist. install to fail (with an error dialog noting that a newer version is likely present). Unfortunately this also brings down the entire UniFlash install. 

It would be nice if UniFlash was updated to resolve this issue. It seems there are few alternatives for flashing firmware over XDS100s without having a CCS project for it. 

  • 0
    TI__Guru**** 473501 points
    Unfortunately the only workaround for now is to uninstall VS2013 (or just the VC++ redist if possible)and then install UniFlash and then reinstall VS2013/VC++ redist. We're looking into fix this in UniFlash 3.3. I have filed a bug to track this issue. Tracking ID: SDSCM00051258

    Thanks
    ki
  • 0 in reply to Ki
    Intellectual 760 points
    The VC++ 2013 redist isn't listed separately from VS and uninstalling VS, installing UniFlash, and reinstalling VS would put my machine out of action for too long.

    I'll try putting UniFlash on a 32 bit linux VM and using it from there, assuming I can get the USB pass-through from host to guest working with an XDS100.

    Where do I go to track this bug report?
  • 0 in reply to Rudolph Raab
    TI__Guru**** 473501 points

    Rudolph Raab said:
    Where do I go to track this bug report?

    The last sentence in my signature has a url on where to go to track the bug ID.

  • 0 in reply to Ki
    Intellectual 760 points
    Sorry. I feel dumb. :)
  • 0 in reply to Ki
    Prodigy 50 points
    Installing UniFlash 3.3 I am seeing a similar error with Visual C++ 2008 Redistributable. Is there a better solution than uninstalling Visual Studios?
  • 0 in reply to Lee Phillips
    TI__Mastermind 22060 points
    Hi,
    Are you running as administrator? This should not fail. Could you please zip up and post the files from <installdir>/install_logs here? Also, please check in %TEMP% for any bitrock*.log files and add them to the zip.
    Thanks
    Danish
  • 0 in reply to danishinnis
    Prodigy 50 points

    No. I had an admin run the setup executable and that got us through the install.  Now when I try and open uniflash it doesn't do anything other than show the splash screen.  Task manager said that uniflash is not responding.  I rebooted the computer and tried running the uniflash gui again, but it never opens after showing the splash screen.  Any idea of what might be wrong? 

  • 0 in reply to Lee Phillips
    TI__Mastermind 22060 points
    Could you please zip up and post the files from <installdir>/install_logs here? Also, please check in %TEMP% for any bitrock*.log files and add them to the zip.
    Thanks
    Danish
  • 0 in reply to danishinnis
    Prodigy 50 points

    I am not able to zip the log files in their entirety.  Attached are the first and last pages for each of the requested log files as pdfs. I hope this is enough to help determine the issue.

    3124.install_logs.zip  

  • 0 in reply to Lee Phillips
    TI__Mastermind 22060 points
    It's a little hard to tell completely from the logs you provided, but it looks like you downloaded the offline installation, but put it on some shared path. Eclipse doesn't deal well with $ in paths so its unable to access ///rfOl/c$/uniflash/uniflash.3.3.O.00058_w1n32/.

    Could you unzip the offline installer into, say c:/temp, and try your installation again? Please make sure that you delete the contents of the install directory before you try the install to avoid any problems.
    Thanks
    Danish
  • 0 in reply to danishinnis
    Prodigy 50 points

    Danish,

    Deleted and reinstalled as directed. Still having the same issue.  I looked at the bitrock_installer.log and there is no longer a '$' in the path.  I did notice the following errors were common between both tries:

    Error running C:\ti\uniflash_3.3\drivers\certificates\install-certs.bat : 'certutil' is not recognized as an internal or external commands

    and

    Unable to install FTDI drivers 0

  • 0 in reply to Lee Phillips
    TI__Mastermind 22060 points

    You can ignore the certutil message, it's trying to pre-install driver certificates and windows xp doesn't have that capability.  The FTDI driver message is probably the reason why your installation is failing. Like I said it's hard to tell without looking at your logs. Is is possible for you to email them to me at d-innis@ti.com?

    Danish